KymcoForum.com
General => General Discussion => Topic started by: Steven of Troy on June 25, 2017, 04:04:07 PM
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Bought a brand new 400 xciting on 10th June 2017... Had 2 miles on the clock ... Rode it for the first time the next day (65miles) when I got home coolant was leaking out of the water pump.. Took it back to dealer had to wait 3 days for a new seal ..fitted it and it's still leaking.. then I called masco the company who imported it .. they send the dealer a full casing from a new engine...dealer fits it ...leak fixed...but now the engine light is on and I've now got to wait till they receive a code reader to read the fault codes .. I feel I have bought a pig in a poke ...want a refund or a new scooter..
Do you think I'm being unreasonable?
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Yes that really does suck when you plunk down your hard earned cash and immediately have stuff go south. I hope your dealer does the right things for you. That is a nice machine, maybe only a temporary set-back.
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Yeah it rode really well the short time I had it..
I've mailed Kymco directly explaining my disappointment
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Keep Kymco updated. They will be your best friend in keeping you happy.
Karl
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Curious where you are located?
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I'm in Glasgow Scotland
Still not got it back ..dealer no scanner to read fault codes
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Kymco's are really great bikes and the Company really does care about customer satisfaction, IMHO, but here in the U.S. the dealer network leaves a lot to be desired. Hope you can get it all resolved quickly.
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Thanks, was curious as the models we have here in the States are limited. Hopefully it gets resolved soon.