KymcoForum.com
General => General Discussion => Topic started by: LousyTech on October 01, 2020, 06:36:56 AM
-
Hello KYMCO enthusiast and general owners,
As the title states, I am a former KYMCO USA technician.
I wanted to join this forum and offer technical advice on issues with KYMCO units.
Not because I am not longer with them, but due to the fact that I care about this community.
I WILL NOT engage in gossip, slander, or commit libel against KYMCO USA.
I will however clarify (EMPHASIS) that I am not a disgruntled employee that was fired.
I resigned.......
SEARCH GOOGLE FOR LATEST KYMCO USA EMPLOYEE GLASSDOOR AND INDEED REVIEWS
REMEMBER THE PRESS RELEASE OF CFO JEREMY LAWRENCE? HE RESIGNED.
TURNOVER IS ABOVE 90%
A little about me:
I grew up in the BMW Manufacturing sector as an Quality Engineer.
I have successfully qualified 15 programs and managed a safety recall due to a suspension-control component.
This "RECALL" management experience, was rather impressive to KYMCO, due to an UPCOMING recall on the Like 150i for ABS issues.
More on this later.....
Before joining the automotive plant world, I grew up with a wrench in my left hand, and a Hayne's manual in the right.
My grandfather was an engine builder for the drag racing crowd.
"Daniel Built" became a factor when pre-race bets were made.
At such a young age;
Once you...
1: Smell a fuel rich exhaust after a dramatic acoustic display
2: Feel the heat from burnt rubber...
you become an addict.
I also remember witnessing my grandfather, show examples of humanity, that has modeled me into the person I am today.
During my grandfathers young life of 70 years, he repaired every church members car FREE of charge while it was in his shop.
True to his character, Danny lent out vehicles to his extended family, while their car was in the shop awaiting repair completion.
My first job ever was that of an ECU Tuner at a local performance shop in Spartanburg, SC.
NISTUNE is my second language 8) Hondata, ehhh its ok but the latency sucks. Piggyback route? MegaSquirt of course ;D
Anyhow, I know my way around engines, forced induction, powertrains, and how to burn rubber.
Most importantly, I know how to fix them.
Fast/Cheap/Reliable, pick two, and you've found your problem.
If any member on this forum is in need of technical/repair/parts help regarding their KYMCO unit, feel free to reach out to me.
Its not a secret that you have to " contact an authorized KYMCO dealer to order parts".
However, there is a small aftermarket of dealers who offer web based ordering from their stock.
Closing,
If you were to ask me "should I purchase a KYMCO unit?"
The answer would be yes....
Only if:
1:You can accept a lack of aftermarket support
2: Deal with a costumer service program that forwards you to a mailbox or recommendation to call a dealer
3: Being told to drive your "under recall" unit to a dealer when the brake system is potentially unsafe
4: Waiting 3 months or more for parts.
5: You can deal with the fact that KYMCO sent the dealer wrong parts after being told the parts received was a 4 month backlog order.....
Then buy a KYMCO..........
-
Welcome aboard, I'm sure you have the knowledge to help individuals with issues.
-
Do you have experience working on Kymco UXV 500i machines?
If so please let me know. I have a fuel tank sender float that does not display the gas gauge on the LED Console display.
-
Thanks for joining us.
I know the frustration of working with a once respected company that had great products but very poor support from the management in its final years (a century old company, now just a memory, even though the industry is still doing well).
I have a 2004 Bet & Win 250, and a 2004 Super 9, both great scoots. Hard to get parts for nowadays, which may just leave me with inop bikes for some time - if parts can be even sourced anymore.
Hopefully you can help some of the folks on here that need parts and service.
Any insight on where to order parts from other than the US?
-
Dear Lousy Tech,
First, WELCOME to the nut farm! This is a merry band of enthusiasts, iconoclasts, youngsters and ancient ones spring-loaded to help or gripe, talented, gifted or just persistent riders and fixers that have discovered a brand worthy and people worthy of being friends. You are now among friends!
Your artistic ability with a brush of words on this communication canvas has convinced me you are the real deal and a great loss to your previous employer. While your previous employer will never realize until too late your absence, his loss is our gain!
Everyone is concerned about parts availability. The great thing about this brand is very few parts are required! There are sources highlighted and kept current by our fearless and fine moderator, Stig from Ohio.
I have been the one the forum has to dump an ice bucket on occasionally because of my distrust of dealers and their techs. Every so often someone will point out a really good dealer and even a good tech and we all rejoice for the one or two who live near them. Most of the good troubleshooting is found here, on this forum. The joy is in reading that someones suggestion worked!
I hope you have found this bunch to be more than satisfactory and that you enjoy chiming in. You can become quite busy here! Again, welcome!
-
Do you have experience working on Kymco UXV 500i machines?
If so please let me know. I have a fuel tank sender float that does not display the gas gauge on the LED Console display.
Check the sender rail for rust/swing arm aperture . This part is very sensitive to moisture.
I have seen alot of these parts contaminated with rust.
The UXV 450 owners should experience this as well since the fuel units are basically the same.
-
Thanks for joining us.
I know the frustration of working with a once respected company that had great products but very poor support from the management in its final years (a century old company, now just a memory, even though the industry is still doing well).
I have a 2004 Bet & Win 250, and a 2004 Super 9, both great scoots. Hard to get parts for nowadays, which may just leave me with inop bikes for some time - if parts can be even sourced anymore.
Hopefully you can help some of the folks on here that need parts and service.
Hello there.
unfortunately, I have not found a good/steady alternative parts source.
All parts are sent against an PF order.
Not unless someone ordered a mass amount of stock, all parts are fulfilled through e-parts.
The leadtime on these parts suck because they are coming from Taiwan.
Alot of customer have informed me that this site: http://kymco-parts.eu/ (http://kymco-parts.eu/) seem to be able to get parts quicker than KYMCO USA can provide.
Halls Motorsport is a great dealer that I would recommend.
They order a lot of parts to have on hand.
-
Dear Lousy Tech,
First, WELCOME to the nut farm! This is a merry band of enthusiasts, iconoclasts, youngsters and ancient ones spring-loaded to help or gripe, talented, gifted or just persistent riders and fixers that have discovered a brand worthy and people worthy of being friends. You are now among friends!
Your artistic ability with a brush of words on this communication canvas has convinced me you are the real deal and a great loss to your previous employer. While your previous employer will never realize until too late your absence, his loss is our gain!
Everyone is concerned about parts availability. The great thing about this brand is very few parts are required! There are sources highlighted and kept current by our fearless and fine moderator, Stig from Ohio.
I have been the one the forum has to dump an ice bucket on occasionally because of my distrust of dealers and their techs. Every so often someone will point out a really good dealer and even a good tech and we all rejoice for the one or two who live near them. Most of the good troubleshooting is found here, on this forum. The joy is in reading that someones suggestion worked!
I hope you have found this bunch to be more than satisfactory and that you enjoy chiming in. You can become quite busy here! Again, welcome!
That you for the warm greetings!
I will do everything I can to led you guys towards parts.
It’s really disappointing that KYMCO does not order more parts for stock, especially parts that fail frequently. I have seen 3 month long backorders for fuel pumps just as an example.
-
Hi LousyTech, I am glad you are here !
I almost welcomed you but I am not an American citizen - so I feel a bit uncomfortable to welcome you !
Anyway, I am the owner of an Agility 125 and I still have a few questions. My first question would be - what is the “normal” Voltage reading at the battery on an Agility 125 suppose to be on a brand new Agility, with brand new, genuine Kymco voltage Regulator in place ?
Thanks, I will highly appreciate a reply !
-
Hello and welcome, so far I have had good luck with parts purchases due to a couple of Oregon dealers that WANT to sell and service the product. ;)
-
Hi LousyTech, I am glad you are here !
I almost welcomed you but I am not an American citizen - so I feel a bit uncomfortable to welcome you !
Anyway, I am the owner of an Agility 125 and I still have a few questions. My first question would be - what is the “normal” Voltage reading at the battery on an Agility 125 suppose to be on a brand new Agility, with brand new, genuine Kymco voltage Regulator in place ?
Thanks, I will highly appreciate a reply !
Lousy Tech, Scooterfan is one of our resident forum techs from South Africa and is a valued source here. He has added a great deal of insight to the tech side of this gathering of nuts!
-
Is your name Cody?
-
Hello LousyTech from Seattle. Yup, What Karl "aka Crossbolt" said!! Great to have you aboard. Your story growing up with a wrench in one hand is much like many of us who have had to transition to the digital age and multi electronics mis understanding. :^)
-
LT,
Can't thank you enough for your followup and much appreciate you have found us as an added knowledge source.
Back to my fuel sender float post . As you may know the floater arm is snap locked / attached to the side of the EFI pump. Originally the gauge would display but only read 1/4 tank of gas. When I remove the floater arm from eh side of the fuel pump I did not disconnect any wires. There was enough wire to stay attached to the pump. I removed the floater switch arm to manipulate. I did notice there was a catch/sticking action. in the floater arm I lubricated lightly with gun oil and the arm worked much more freely. I noticed that the fuel gauge displayed full tank this time probably because it was raised out of the tank so it did displayed thinking I resolved the issue. Also, upon inspection of the wired (I think red or pink) there looked like slits in the wire coating. Didn't think much of it. Was excited the display looked to be fixed. However, when I put back in the tank and snap connect back on the fuel pump side the gauge display disappeared. if I took the fuel end our it out would display. Just wanted you to know my journey.
I'll follow up with you original reply but wanted to share my first attempt to fix the stuck fuel floater arm. Thanks again!
Check the sender rail for rust/swing arm aperture . This part is very sensitive to moisture.
I have seen alot of these parts contaminated with rust.
The UXV 450 owners should experience this as well since the fuel units are basically the same.
-
II find this entry interesting. My experience with Kymco USA has been ok....my bike is 2019 XTown 300i--- deal only Kymco Dealer and shop----so far parts service has been great, one drive belt, right hand throttle grip, windshield spacers, exhaust pipe packing (gasket).
Having been daily rider since 1955, over 1.5 million miles, over 400,000 of that on rubber band drive scooter. My XTown is my 11th new rubber band drive scooter, 9 bought in US (Honda, Suzuki, Yamaha), 1 in Korea (Daelim, nice bike, great dealer net), 1 new in Japan, Fusion in that market Helix in US----in both Japan and Korea bikes/scooters are used in business--therefore parts/service great.
In US, scooters are purchased by cheap, old farts and really in most cases they do not ride much or go anywhere---trailer bikers abound! Importers/distributors/Dealers (in some cases) and not run by daily riders, period.....makes a difference to me when I am spending my money!.
After market parts usually do not fit so well. Buy old junk (even low miles) parts can be problem.
My total take on my Kymco=priced right, easier to work on than the Japanese in some cases, does not seem to break, EXtown 300i is really stretched 250!, Tire sensitive, can be fairly comfortable with Puig Touring screen, not many dealers, Givi E-46 box can be bolted directly to rear wing. Virus has cut my riding this year. At 81 I may have to consider smaller bike/scooter in the future...but not there yet.
-
At 81 I may have to consider smaller bike/scooter in the future...but not there yet.
I'm 83 and really "like" my Like 150i ABS It takes me everywhere except the Interstate.
-
I have to have interstate legal.
-
I have to have interstate legal.
I believe they are Interstate legal here in all States, John......just not at all advisable.
Stig
-
I have seen a couple of rules on freeway use in the US--#1 over 150cc displacement #2 10HP min. Doesn't matter how fast your bike/scooter can go....somebody always wants to go faster.....Something I learned in over 20 years in Germany----don't get in fast lane unless your bike/car can go 125mph and accelerate away from that speed. Otherwise you might get rundown! 2014 I rode scooter and Suzuki TU 250 to 49 states slow lane just fine and safe---all the idiots in Pickups, etc like the left lane. Cops watch the left lane.
-
Can you tell me the best available heated grips that will fit a 2008 Kymko 500 ri scooter and where I can purchase them to be shipped to Ontario, CANADA.
Thanks for what ever help you can provide!
Tom Moy
email: tom@moyfam.ca
-
If you were to ask me "should I purchase a KYMCO unit?"
Only if:
1:You can accept a lack of aftermarket support
2: Deal with a costumer service program that forwards you to a mailbox or recommendation to call a dealer
4: Waiting 3 months or more for parts.
Then buy a KYMCO..........
I've only found a couple of places that have some stuff. Taiwan Big Scooter Shop and stuff on ebay sold by androidextend.
I've had a pretty good experience dealing with Kymco customer support. Have you ever tried to get a hold of a Piaggio representative? I tired emailing and calling them, never did I ever get a reply or call back. They are definitely the worst.
Parts have typically taken me 7 weeks to get from a local dealer, even a drive belt last year so I must be doing better than some. I also can buy factory Kymco parts including those not for US models from the seller androidextend on ebay. If they don't list it contacting them gets a answer quickly.
See if you can guess on what is wrong with my MyRoad 700i.
33,000 miles, riding on the freeway I start to notice if I back off the throttle a little bit the engine feels like it cuts out. Riding longer gets worse and coming to a stop it stalls, it will restart and die again. I have to get on or feather the throttle to get/keep it running and if I don't hold the rpm's up it will die. I had a code for the MAP sensor (code 13) so I had ordered one. When it came in I tore the bodywork off. I started the bike and found that lightly tapping on the MAP sensor would cause the engine to die. Ok so it seemed the sensor was bad. I changed it out and inspected the connector/terminals which looked fine. The bike started and ran normally for 3 days and is now back to doing the same thing. I'm not sure if the MAP sensor code could be tripped by me feathering the throttle to get it started and keep it running to get home or not. My next thoughts are looking closer at the MAP sensor connector terminals of even the spark plug wires. Any prior issues like this or ideas?
Also where can I get part number 3620A-LEB2-E00 the English Kymco scan tool?
-
Good morning. As a new Kymco owner of 2 recent Kymco scoots, 2018 Like 200i and 2011 Yager. I do a lot of reading on the subject of Kymco ownership, and I must admit that it does bother me because of the lack of support by Kymco and especially the availability of parts. It's nice to have a forum to ask questions and get real answers. Although I have had no problems at all with the bikes, It's a constant thought in the back of my mind that if something does go wrong, i'm up the creek. This past week I sold the "Like" and I'm really thinking hard about the Yager. I don't understand why a company like Kymco, have not stood behind their products a lot better than they do. I think they do themselves a great injustice. Ernie
-
I would encourage anyone who is thinking of purchasing a Kymco scooter to talk with as many Kymco scooter owners as possible.
DO ask around....see what you learn about Kymco ownership.
8yrs and counting, happy here
Stig
Fair point Stig, but if you're on this forum then you're probably part of a biased self-selecting sample! That said in 25+ years of Triumph ownership I have experienced both the best and worst of after sales service with them. The worst being a Dealer who I bought three bikes off over a ten year period and then walked away from and never used again after being treated badly. The best was a Dealer in northern Italy (Numero Tre) who couldn't do enough for a poor stranded Brit followed up by Triumph back home refunding the cost of the faulty part (ECU) despite the bike being one year out of warranty!
My experience so far with Kymco UK has been pretty good. One warranty claim on my X-Town 300i which was met quickly and without quibble. I guess what I'm trying to say has been said many times on here before, you get good 'uns and bad 'uns. Patronise the good marques, dealers, workshops etc., and steer clear of the bad ones.
-
All I'm saying (I think that's a country western song?) is.....ask around.
If one hears that Kymco's are exploding, and parts are secreted in Kabul, Afghanistan ---keep saving for a Honda.
I don't need any aftermarket stuff. My Kymco parts are working just fine....and are recommended over aftermarket stuff.
I've never had a problem getting a part....and am still waiting for something to wear out so I can empty my spares drawer!
Do the research in your neck of the World. If it's not going to be fun - to own or fix - continue your search for a scooter.
Right now, the stuff Kymco is selling in the USA are pretty bullet proof scooters IMHO. Folks who have done no investigating before purchasing one of these models have very little to be concerned about. If you can't find a dealer nearby-----
and get nervous about fixing it yourself, buy something else.
Kymco isn't #1, nor is it priced like one.
My Piaggio dealer literally blew away after my purchase - but I did my research, got a manual & have two great part sources for normal consumables only, so after 3 yrs have gotten my $$'s worth of enjoyment if my Liberty blows up tomorrow.
what the heck was the question again......
I'm busy making beast stew here.
Stig
(https://i.postimg.cc/qM0y58yQ/P1030424.jpg)
-
Eleven years and counting! Happy as a clam with the machines. Not happy with most dealers. Was happy a couple years ago with Kymco USA because they would sic a regional sales guy on a dealer who was dragging his feet with warranty support but that stopped with the answering service fiasco. There is a great deal of customer loyalty and a wealth of technical solutions to troubleshooting that neither Spartanburg nor the dealers have tapped to assist. That is what really yanks my chain! These dealers and their techs are so high and mighty about handing a customer a pantload of BS because they either don't know or don't want to mess with it and Kymco USA these days could care less. I have no idea what it is like to deal with Taiwan but it cannot be that bad! Saw all the new big shots hired in to "solve" the importer's problems but need to see some results to change my attitude!
Lousy Tech said a bunch when he said he RESIGNED. A guy with HIS talent and experience should NOT be ignored. It SHOULD be acted upon.
-
I have no idea what it is like to deal with Taiwan but it cannot be that bad!
China likes to lob missiles over them once a week - which is distracting.
Stig
-
I think Kymco riders in Europe/North America forget, don't know----In Asia cheaper/lower end bikes/scooters are considered throw away (exception Honda Cub and 2 stroke Vespas, maybe) I lived/rode over 20 years in Asia, so have some experience there.
-
I think Kymco riders in Europe/North America forget, don't know----In Asia cheaper/lower end bikes/scooters are considered throw away (exception Honda Cub and 2 stroke Vespas, maybe) I lived/rode over 20 years in Asia, so have some experience there.
Even more so with the current Chinese marques as I know only too well with my son's 2014 Keeway 125cc!
-
I take it by the banter I might not get a response on technical help for the MyRoad.
-
They have redone the website and I think the new leadership might be trying to put forward a better foot. If Kymco is serious about keeping a solid foothold in the USA, customer service and parts access has to be at the top of the list. Maybe we should all write to the new management to make suggestions about improving the brand recognition and reliability.
Dean
-
One can hope...but I remain cynical. Been there, done that, watched as upper managements and board rooms change people and policies only to see basically nothing improving. Been to "corporate" sponsored "teamwork building" sessions where everyone got man-lifted over a rope line only attended by the little people in the organization and no managers. Company spends huge dollars on these sessions and NEVER figure out the managers are the problem. We will see.....
I see Lousy Tech showing up here as a sign that "management" cannot recognize loyalty and
talent when they have it and then create an environment so toxic that it drives the good ones away and retains the brown-nosers.
-
They have redone the website and I think the new leadership might be trying to put forward a better foot. If Kymco is serious about keeping a solid foothold in the USA, customer service and parts access has to be at the top of the list. Maybe we should all write to the new management to make suggestions about improving the brand recognition and reliability.
Dean
"...make suggestions about improving the brand recognition and reliability."
More advertising would be nice - but no one spends a dime on advertising scooters in the USA.....and Kymco certainly has a smaller purse than the Japanese or Italians!
And, other than Robot pushing his Vespas - I've never read a review that suggested that Kymco needs to improve on the reliability of their scooters.
My email will just say something like, "Hang in there, keep normal consumables stocked, and improve what you can. Love my Kymco!"
Stig
-
"...make suggestions about improving the brand recognition and reliability."
More advertising would be nice - but no one spends a dime on advertising scooters in the USA.....and Kymco certainly has a smaller purse than the Japanese or Italians!
And, other than Robot pushing his Vespas - I've never read a review that suggested that Kymco needs to improve on the reliability of their scooters.
My email will just say something like, "Hang in there, keep normal consumables stocked, and improve what you can. Love my Kymco!"
Stig
Short and sweet. It takes less time for them to ignore it! Har, har! I have written, volunteered and begged Kymco USA to consider various ideas only to be ignored because NIH. Not Invented Here. Not even a boilerplate "thank you we'll get back to you" message!
The bikes are generally reliable out of the crate because of the people and procedures in Kaohsiung , not at Spartanburg. Any negatives are introduced at the importer and dealer level. Not negatives in the machine but negatives as to making the Two-year Warranty actually worth something. What good is a warranty if the dealer is reluctant to service it. Techs shy away from warranty work because of dealer policies that severely limit the money the tech gets. Dealers don't stock a selection because it costs him money. Techs don't make it their business to learn the systems and details because it costs THEM money since neither the dealer nor the importer is gonna spend a dime to educate the techs. So where does an owner go? The only place left is the internet!
Go ahead, Spartanburg! Prove me wrong!
-
They have redone the website and I think the new leadership might be trying to put forward a better foot. If Kymco is serious about keeping a solid foothold in the USA, customer service and parts access has to be at the top of the list. Maybe we should all write to the new management to make suggestions about improving the brand recognition and reliability.
Dean
Write the following with your suggestions:
CEO - Mandy Chia - mchia@kymcousa.com
VP of Technical Services - Joe Wofford - jwofford@kymcousa.com
COO - Mac McMath - mmcmath@kymcousa.com
-
;D ;D ;D ;D ;D
This is a company who tells their employees to ignore the consumer market.
If you are not an authorized dealer, KYMCO will not give you technical advise, basis troubleshooting, or help for finding/ordering a part.
I "rollplay" called a few competitors to compare their systems against ours (KYMCO).
It was clear, after this market study, "KYMCO needed to change its moods towards consumers, and place more prudence on customer service call tracking".
However
..................Nothing has changed.
Want to test it? CALL KYMCO right now for simple/basic support.
Main Line: 864-327-4744, Ask for Joe Wofford, or Mandy Chia.
Otherwise, you will go to an unanswered mailbox or to someone who will never respond.
Whew! You in two posts have pretty well confirmed parts of what we been saying for years! I may try one more time to make a suggestion or two to Wofford.
You have outlined and underscored the typical behavior of "business school graduates" experienced over the years in other ventures: MBA's are the worse examples of people who think because they hold a master's degree they are the only ones who know any answers. These types are very quick to blame someone else when things go sideways.
I will try and report back.....
-
MBA's are the worse examples of people who think because they hold a master's degree they are the only ones who know any answers. These types are very quick to blame someone else when things go sideways.
I will try and report back.....
Sad isn't it Karl?
I spent my last few years as a Business Consultant (awaits incoming exocets) promoting a "Systems Thinking" approach which has been applied to may production and service industries. Now I'll be the first to admit that any such problem solving approach can be wrongly or incompletely applied, but one of the most telling parts of examining shortfalls (and ultimately engineering improvements) was to listen carefully to the views, not just of the customers, but critically those at the sharp end, in this case the Techs. How much of that is happening at Kymco USA?...
-
Sad isn't it Karl?
I spent my last few years as a Business Consultant (awaits incoming exocets) promoting a "Systems Thinking" approach which has been applied to may production and service industries. Now I'll be the first to admit that any such problem solving approach can be wrongly or incompletely applied, but one of the most telling parts of examining shortfalls (and ultimately engineering improvements) was to listen carefully to the views, not just of the customers, but critically those at the sharp end, in this case the Techs. How much of that is happening at Kymco USA?...
Have you noticed AS A CONSULTANT, that companies are willing to spend large to get your services and then have ignored most of what you recommended? I have seen this several times. What most of the consultants I have seen is interview the troops, write down what they say in a coherent fashion and hand it in to get the check! Makes no difference except you get paid and things go on as usual. That about it?
Whoops, this is not meant to be an indictment on YOU! No, no! I post this as another indication of NIH. Not Invented Here!
-
;D ;D ;D ;D ;D
This is a company who tells their employees to ignore the consumer market.
If you are not an authorized dealer, KYMCO will not give you technical advise, basis troubleshooting, or help for finding/ordering a part.
I "rollplay" called a few competitors to compare their systems against ours (KYMCO).
It was clear, after this market study, "KYMCO needed to change its moods towards consumers, and place more prudence on customer service call tracking".
However
..................Nothing has changed.
Want to test it? CALL KYMCO right now for simple/basic support.
Main Line: 864-327-4744, Ask for Joe Wofford, or Mandy Chia.
Otherwise, you will go to an unanswered mailbox or to someone who will never respond.
Well, when I was at Kymco, we paid consistent attention to the consumer market. I find it hard to believe, even the new regime, believes your theory.
Name one OEM that will give advise, troubleshooting assistance or help find and order a part. All of them, the major oem's, will send you to a dealer. The dealer is the one that can provide the best service. True, in the most extreme cases, there are times when a consumer needs to contact the OEM when satisfaction from the dealer is at a standstill.
Lousy Tech, you are doing yourself a disservice by trashing Kymco. If you plan to stay in the powersports industry, word gets around. Never good to have these types of comments following you. No disrespect, Just say'in.
-
Well, when I was at Kymco, we paid consistent attention to the consumer market. I find it hard to believe, even the new regime, believes your theory.
Name one OEM that will give advise, troubleshooting assistance or help find and order a part. All of them, the major oem's, will send you to a dealer. The dealer is the one that can provide the best service. True, in the most extreme cases, there are times when a consumer needs to contact the OEM when satisfaction from the dealer is at a standstill.
Lousy Tech, you are doing yourself a disservice by trashing Kymco. If you plan to stay in the powersports industry, word gets around. Never good to have these types of comments following you. No disrespect, Just say'in.
Actually, I did not take his comments as "trashing Kymco" but as a well written statement pretty well out lining the facts of life, so to speak. I do realize the you and I have nearly polar opposite opinions of the situation but I regard that as healthy disagreement. Lousy tech makes some very good points and as I said, I am right now going to send an email independently to Mr. Joe just to see what the response will be. I will attempt to post here what I sent but you know I be a dinosaur with this computer stuff!
-
Here it is:
-
Alot of customer have informed me that this site: http://kymco-parts.eu/ (http://kymco-parts.eu/) seem to be able to get parts quicker than KYMCO USA can provide.
Your Kymco-parts.eu site is a Greek dealer, no English, also no North American models listed
-
Here it is:
So, how long do I give Wofford to reply before I start, you know, complaining bitterly?
-
So, how long do I give Wofford to reply before I start, you know, complaining bitterly?
My reply to this was taken down.
This is sad. Seems that KYMCO has someone on here to keep bad press hidden.
-
My reply to this was taken down.
This is sad. Seems that KYMCO has someone on here to keep bad press hidden.
No problem. Send me a pm, please.
-
No problem. Send me a pm, please.
PM sent but i am not sure if you received them.
My "sent" messages show "0" ???
-
PM sent but i am not sure if you received them.
My "sent" messages show "0" ???
Timing! You should have my pm since I received yours!
-
Have you noticed AS A CONSULTANT, that companies are willing to spend large to get your services and then have ignored most of what you recommended? I have seen this several times. What most of the consultants I have seen is interview the troops, write down what they say in a coherent fashion and hand it in to get the check! Makes no difference except you get paid and things go on as usual. That about it?
Whoops, this is not meant to be an indictment on YOU! No, no! I post this as another indication of NIH. Not Invented Here!
Yes Karl, that does happen all too often. If, as a Consultant, you do not have the “buy in” of those at the very top, then forget it. You’re likely wasting your time.
Sent from my iPad using Tapatalk
-
Yes Karl, that does happen all too often. If, as a Consultant, you do not have the “buy in” of those at the very top, then forget it. You’re likely wasting your time.
8)
Sent from my iPad using Tapatalk
-
Things have settled down for me a bit, yesterday, I had a long conversation with my local dealer, Kymco Parts came up, among other topics. His primary purpose of coming to my office, was getting my stamp & signature for his final recording plans for a new dealership he is building, a project that has been 1½ years i the works (5 years if you include the other locations that never made it thru the planning/zoning process)
I have been waiting for ball joints and a wheel bearing, 4 months now, for my UXV450i (the half shaft it needed arrived in 3 weeks) with no projected arrival time, and my K-pipe, they do not want to rebuild the motor, instead, just put in a crate motor, that they haven't even been able to place on order
He told me that he will become a squeaky wheel, and I should too, they were having similar issues with Polaris, one of the other brands they sell, and parts for Polaris have started to flow again.
and, at the same time, they will look into other sources, they don't routinely use, and possibly even custom machining at a local machine shop
-
Not just Kymco waiting on parts. On my Yamaha Majesty I have been waiting a month on a fuel pump assembly and was told today it looks like another month on back order.
Will see how long it takes to get the Kymco fuel pump I ordered today.
-
I don't think Covid has helped international shipping rates any. Ive got some parts listed as in stock with expected arrival as September 2021.
-
See your votes got delivered overnight too Stig?!
::)
-
Randyo wrote:
"I have been waiting for ball joints and a wheel bearing, 4 months now, for my UXV450i (the half shaft it needed arrived in 3 weeks) with no projected arrival time, and my K-pipe, they do not want to rebuild the motor, instead, just put in a crate motor, that they haven't even been able to place on order "
I contacted Kymco USA, here's what they said about the parts you need:
53410-PRB1-900 – Out of stock, estimate 4-6 weeks once ordered.
96151-PWB1-900 – Out of stock, same as above.
Another note, Kymco does not do "Crate Motors". Most OEM's don't. Rebuilding a KPipe shouldn't be that difficult.
CJS
-
I got call from service manager today, they have found the parts thru aftermarket sources, tracking number has them arriving tomorrow
will likely use aftermarket motor in the K-pipe as well
-
After waiting for a carburetor gasket set for over 2 months from a Kymco dealer in another city, I ordered the complete carburetor from AliExpress in China and it arrived in 2 weeks. Total cost less than the Kymco gasket set, including shipping!
-
Not just Kymco waiting on parts. On my Yamaha Majesty I have been waiting a month on a fuel pump assembly and was told today it looks like another month on back order.
Will see how long it takes to get the Kymco fuel pump I ordered today.
I got my Kymco fuel pump last Friday. The Yamaha fuel pump is supposed to arrive at parts distribution at the end of December then shipped to the dealer. Both pumps were ordered the same day. Kymco fuel pump assembly $143. Yamaha fuel pump assembly $380. Both for FI motors.
-
Dear fellow Kymco riders.
Here only my 5 cents about OEM spareparts in Europe/Italy.
Any scootershop here is more or less happy (depends on mood of salesperson) to order original parts for your Kymco. But prices are up to 100 % higher than for aftermarket parts. BREMBO brake parts for example are high end pieces and cost around 60% of OEMs.
If you really need a cylinder replacement
(pls see pics) l would buy this kit for a reasonable price.
Another option would be your own stock of bodyparts from an wrecked scooter you bought, the same you
have. I know this solution is not a go for everyone, but one possibility.
Like Neil wrote once "Belt and Braces".
-
Lousy tech,
I wonder if you have any info for me.
I have a super8 50cc 4t moped.
Is has ECU and injection.
So no cdi unit.
I want to de-restrict the moped, usually change cdi unit, job done.
Is it possible to get software and de-restrict moped via ECU.
-
No, you simply buy another CDI online. It's cheaper than trying to muck with it. There's many choices, restricted, unrestricted, etc.
-
No, you simply buy another CDI online. It's cheaper than trying to muck with it. There's many choices, restricted, unrestricted, etc.
Mine doesnt have a cdi
-
Ah, yes. Beg pardon. You asked about changing the CDI before telling us you don't have a CDI. I should have noticed!
-
I have a 2013 kymco 50cc scooter, what type of stator and cdi does this scooter have? Book says its ac stator but there is no black/yellow wire on the wireing harnest to cdi from the stator. I bought this scooter resale.
Sent from my SM-T900 using Tapatalk
-
I have a 2013 kymco 50cc scooter, what type of stator and cdi does this scooter have? Book says its ac stator but there is no black/yellow wire on the wireing harnest to cdi from the stator. I bought this scooter resale.
Sent from my SM-T900 using Tapatalk
What model Kymco scooter do you have?
-
Its a 2014 kymco agility 50 4t/ agility 2014 125. Thats what the vin code reads. I guess the 2014 125 means that the vin is for a 125 also.
Sent from my SM-T900 using Tapatalk
-
I did a quick search of this website. Most references to Agility 50 CDI talk about it being DC. You might do the search as well and see what you find. Also, this topic would be better served down on the "Agility 50" section. Do you need a stator and a CDI?
-
We will likely be closing this topic soon to prevent confusion to members who are seeking technical info from a 'former Kymco USA technician' - queries to which the OP has been inactive for nearly 2 months.
Members questions will be better served when placed in the always active - Technical / How To section.
Stig
-
Quite sad. I have asked at least three questions to this mechanic at the time he was still active because I thought answers could easily help to clear some common issues on specific scooters. Without blaming him - he never bothered to answer my questions while he was still active.
I saw this happened on other forums as well. Mechanics join forums with a big “hoo-haa” but after a couple of tricky questions simply disappear. I could be wrong but I always get the impression they do not have answers for questions about all different models on the market - therefore they eventually disappear.
Maybe very obvious - I don’t think they ever get detailed training on all models, therefore it is obvious that they will not know everything.
-
It turned out is is a dc system I got it running thanks guys.
Sent from my SM-T900 using Tapatalk