KymcoForum.com
General => General Discussion => Topic started by: jermwars on November 10, 2021, 04:08:37 PM
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It took about a week...emailing them every day asking for a price on the 3,000 mile service.
They ignored me every day. Finally they reply with $450.00
Just for a goof, i ask how soon i can get it in for said service...That was last Friday. Been asking every day since.
IGNORED.
Something needs to be done about this sh**e...I need to do something.
Otherwise, if i dont, im responsible to the next guy they dick around.
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Do it your self
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Do it your self
I did. Kinda not the point though.
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Why to bother at all?
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I hear plenty of complaints about dealers not answering emails.
Even before all the staff shortages - shops rarely had an employee manning their website.
I've not come across a dealership that did not answer the phone.
And if they're local, a personal visit might be in order.
We sometimes have to move away from our keyboard.
Stig
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Try a Telephone
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I hear plenty of complaints about dealers not answering emails.
Even before all the staff shortages - shops rarely had an employee manning their website.
I've not come across a dealership that did not answer the phone.
And if they're local, a personal visit might be in order.
We sometimes have to move away from our keyboard.
Stig
Not much luck calling either...The messages ive left have never resulted in a call back
Driving down there has actually been the most productive, but unpleasant for sure...The guys just kind of a jerk. I think maybe i trolled him on facebook or flipped him off in traffic and dont remember him.
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Why to bother at all?
Just because I didnt know if i wanted to mess with it. Ive got the money, so what the heck...let a "certified KymCo professional" work on my brand new bike instead of the doordash delivery guy (me)
But i dont want them to do me any favors by accepting my business i guess :D
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I hear plenty of complaints about dealers not answering emails.
Even before all the staff shortages - shops rarely had an employee manning their website.
I've not come across a dealership that did not answer the phone.
And if they're local, a personal visit might be in order.
We sometimes have to move away from our keyboard.
Stig
Now that im thinking about it, the first time i asked for a price on the service was while i was there...he said he would put that together and email me.
But i still think you are probably right. Showing up would probably be better. Cant get a lot worse
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Try a Telephone
Naturally, i did...and have
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Regardless of money availability, what kind of work does this guy do? Meaning what quality of work does he do? You may want to consider what that little voice in the back of your head is yelling at you about this "jerk" as you call him.
Me, I do my own work. First, I don't have the available cash to pay someone else their shop rates. Second, it riles me to see boogered screw heads, rounded off nuts and bolts and missing fasteners. This is what I got with company cars and expense account paying for maintenance. So the same will happen on my prize toy. Finally, I have such a generally poor opinion of most dealer techs that the idea of turning my prize over to the most junior guy in the shop to do an oil change just curdles my gut. Your milage may vary.
What about an independent shop? They seem to be more interested in return customers than the dealer service sections. Motorsickle shops that are independent would be the most likely to take on your bike but other shops that do cars or ATV stuff might be worthy. Cars, bikes, ships, airplanes and farm equipment are all machines that share similar technology. So the type of machine should not matter to a real mech/tech.
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Regardless of money availability, what kind of work does this guy do? Meaning what quality of work does he do? You may want to consider what that little voice in the back of your head is yelling at you about this "jerk" as you call him.
Me, I do my own work. First, I don't have the available cash to pay someone else their shop rates. Second, it riles me to see boogered screw heads, rounded off nuts and bolts and missing fasteners. This is what I got with company cars and expense account paying for maintenance. So the same will happen on my prize toy. Finally, I have such a generally poor opinion of most dealer techs that the idea of turning my prize over to the most junior guy in the shop to do an oil change just curdles my gut. Your milage may vary.
What about an independent shop? They seem to be more interested in return customers than the dealer service sections. Motorsickle shops that are independent would be the most likely to take on your bike but other shops that do cars or ATV stuff might be worthy. Cars, bikes, ships, airplanes and farm equipment are all machines that share similar technology. So the type of machine should not matter to a real mech/tech.
Im with you 100%. Dont know what i was even thinking other than i wanted the warranty to be in full/complete/unquestionable compliance. One of the main things that sold me on KymCO was warranty and i dont want to have any doubt should their be a claim...But the maintenance at a their $100 shop rate will literally cost more than the bike in 2 years...And like you said, thats with the dimmest monkey in the tree doing the most of the work.
no es bueno
Ive always done my own work before, but ive never had a new vehicle...just intimidating i guess
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Im with you 100%. Dont know what i was even thinking other than i wanted the warranty to be in full/complete/unquestionable compliance. One of the main things that sold me on KymCO was warranty and i dont want to have any doubt should their be a claim...But the maintenance at a their $100 shop rate will literally cost more than the bike in 2 years...And like you said, thats with the dimmest monkey in the tree doing the most of the work.
no es bueno
Ive always done my own work before, but ive never had a new vehicle...just intimidating i guess
No big deal.
1. Fill it if you drain it.
2. Use new fluid.
3. Do 1 & 3 often.
Your warranty is good if you do your own maintenance. Keep a record. Some say keep receipts. I know of ONE VALID warranty issue but it took six months to convince the dealer to actually do anything. Two year warranty with Kymco is meaningless if the dealer won't honor it. Don't worry. These have proven to be better made than most Rolls-Royce! Well, maybe better than most Bentleys. Well, you get the idea! I have had four Kymco bikes, wife on her second and NONE required warranty.
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@CROSSBOLT, it's little bit off topic but, you mentioning RR, came on my mind we had in several arab countries those BERGEN Rolls Royce engines on generators, wonderful machines. I used sometimes an excuse to get out of my office and visit the powerstations, just to see and listen this huge v-and inline motors.
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@CROSSBOLT, it's little bit off topic but, you mentioning RR, came on my mind we had in several arab countries those BERGEN Rolls Royce engines on generators, wonderful machines. I used sometimes an excuse to get out of my office and visit the powerstations, just to see and listen this huge v-and inline motors.
Ah! Another lover of fine machinery! A kindred soul with a wrench and rag in one back pocket and a flaslight in t'other! An ear that can hear a malfunction at a huge distance and a soul that knows all is well when it is.
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No big deal.
1. Fill it if you drain it.
2. Use new fluid.
3. Do 1 & 3 often.
Your warranty is good if you do your own maintenance. Keep a record. Some say keep receipts. I know of ONE VALID warranty issue but it took six months to convince the dealer to actually do anything. Two year warranty with Kymco is meaningless if the dealer won't honor it. Don't worry. These have proven to be better made than most Rolls-Royce! Well, maybe better than most Bentleys. Well, you get the idea! I have had four Kymco bikes, wife on her second and NONE required warranty.
Can only vouch for Kymco UK Karl, but no complaints here re Warranty work! See https://www.kymcoforum.com/index.php?topic=31865.0
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So, ya...thats a little more like what i was expecting.
Its just the garbage service center im dealing with and the worthless POS behind the counter.
SOME of the things people say about Texas are true.
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SOME of the things people say about Texas are true.
What? Like you get the biggest of everything? Even worthless POS?
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What? Like you get the biggest of everything? Even worthless POS?
Ya. Something like that. :D
When i think of what Hollywood thinks a "good ole' boy" service center guy is...i kinda come up with this guy.
Bear in mind, im purebred midwestern dirt farmer so i mean no condescension of rurality...but some stereotypes about the south (or more precisely the southeast) exist for a reason.
That being said, I love Texas.
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No big deal.
1. Fill it if you drain it.
2. Use new fluid.
3. Do 1 & 3 often.
Your warranty is good if you do your own maintenance. Keep a record. Some say keep receipts. I know of ONE VALID warranty issue but it took six months to convince the dealer to actually do anything. Two year warranty with Kymco is meaningless if the dealer won't honor it. Don't worry. These have proven to be better made than most Rolls-Royce! Well, maybe better than most Bentleys. Well, you get the idea! I have had four Kymco bikes, wife on her second and NONE required warranty.
Ive been looking into known issues with KymCo over the years and looking for people having bad experiences and they are remarkably hard to find! Far more so than the other major brands...that leads me to believe that either there simply arent that many issues with the bikes or there just arent as many of them out there...or possibly everyone why buys them dont post in English so i dont get the search hits :D
Could be all of those things maybe
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Ive been looking into known issues with KymCo over the years and looking for people having bad experiences and they are remarkably hard to find! Far more so than the other major brands...that leads me to believe that either there simply arent that many issues with the bikes or there just arent as many of them out there...or possibly everyone why buys them dont post in English so i dont get the search hits :D
Could be all of those things maybe
If you can't get work done after ten years, you've got an expensive paperweight. I just found out Vespa won't work on scooters older than 10 years, in my area. That's hurting them in the long run. The scooter scene will be harmed if you can't rely on getting your money's worth from a scooter.
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If you can't get work done after ten years, you've got an expensive paperweight. I just found out Vespa won't work on scooters older than 10 years, in my area. That's hurting them in the long run. The scooter scene will be harmed if you can't rely on getting your money's worth from a scooter.
I think this came up here somewhere else...and i feel ya!! I became aware of shops unwillingness to work on later models to be a thing when i got my first bike decades ago. So its not just scooters by any means.
Even if a dealer would work on an old bike, the labor rate takes that option out of the equation for most of them. Maybe not the higher end bikes, of course, but for the most part, its cheaper to buy a new old bike than it is to have any type of major repair done at a dealer.
I had a shop close to me quote me $240 to change the back tire on an old Benzhau scooter (Roketa/JCL/Johnway MC-250)
Just not feasible for a $700 bike
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The Kymco dealer where I bought my AK told me they are one of very few mc shops were they actually "FIX" things on a bike. Most dealer shops have mechanics who know how to connect the diagnostic device and that tells them what module to replace so they don't really "FIX" anything but replace bits if dealing with something that may actually be broken. This dealer where I bought said they do "FIX" things and other dealer shops in the area bring stuff to them, especially old bikes. He also said that this is the biggest reason many dealer shops don't work on bikes more than 10 years old... 'cuz the diagnostic devices are updated to only cover 10 years or newer.
Well, that was HIS story. I wouldn't be surprised. I know of a few dealers who do actually fix things and I've seen used bikes often older than 10 years old on their floor.
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The Kymco dealer where I bought my AK told me they are one of very few mc shops were they actually "FIX" things on a bike. Most dealer shops have mechanics who know how to connect the diagnostic device and that tells them what module to replace so they don't really "FIX" anything but replace bits if dealing with something that may actually be broken. This dealer where I bought said they do "FIX" things and other dealer shops in the area bring stuff to them, especially old bikes. He also said that this is the biggest reason many dealer shops don't work on bikes more than 10 years old... 'cuz the diagnostic devices are updated to only cover 10 years or newer.
Well, that was HIS story. I wouldn't be surprised. I know of a few dealers who do actually fix things and I've seen used bikes often older than 10 years old on their floor.
Sorry to say Bob, but here in Europe we're fast approaching a time where, with type-approval, module swap outs will be all you're legally allowed to do! After market exhaust? (Muffler) I don't think so soon. We were born at just the right time I reckon...