KymcoForum.com

General => General Discussion => Topic started by: CROSSBOLT on March 30, 2011, 07:43:17 PM

Title: Kymco USA Customer Service
Post by: CROSSBOLT on March 30, 2011, 07:43:17 PM

Does anyone know the NAME of the head "person" at Kymco USA customer service?

Karl

Title: Re: Kymco USA Customer Service
Post by: Syl on March 30, 2011, 10:17:04 PM

If you don't acquire the name of the head person, may I suggest addressing an E-Mail to: To Whom Concerned and it will probably get to that individual you are seeking. info@kymcousa.com

Title: Re: Kymco USA Customer Service
Post by: Agent Bob on March 30, 2011, 11:23:41 PM

I inquired once about a service manual and had a reply from an Amanda Bridges. Don't know her rank or serial number.

Title: Re: Kymco USA Customer Service
Post by: TechGuy on March 31, 2011, 01:44:52 AM

I think they have a relatively small group of employees there and everyone is involved in the Customer Service aspect.

Title: Re: Kymco USA Customer Service
Post by: CROSSBOLT on March 31, 2011, 01:39:01 PM

I'm on it! Tanks!

Karl

Title: Re: Kymco USA Customer Service
Post by: CROSSBOLT on April 03, 2011, 02:16:59 PM

Add "Vivian Stevens" to the list of customer service folks at Kymco. Got a message back from her that they never received my first two which went over the default MS Outlook e-mail that pops up from their website. The last message went over Yahoo which is my normal e-mail server. Vivian said she would contact the dealer to find what I needed.

Karl

Title: Re: Kymco USA Customer Service
Post by: CROSSBOLT on April 09, 2011, 12:37:37 AM

Heard NOTHING  from ANYONE this week from either dealer or Kymco. I guess they think I will get discouraged and go away.

Karl

Title: Re: Kymco USA Customer Service
Post by: TechGuy on April 10, 2011, 01:14:19 AM

I tried another door for you.  Sorry, I can't share it with you but I pointed them here.

Title: Re: Kymco USA Customer Service
Post by: CROSSBOLT on April 11, 2011, 01:53:13 PM

Thanks, TechGuy! It is now Monday 11 April. I'll sit here and hold my breath and see what happens...

Karl

Title: Re: Kymco USA Customer Service
Post by: CROSSBOLT on April 15, 2011, 08:37:37 PM

Got the box from the dealer yesterday the 14th! dink parts are the same numbers since the battery cover/clamp had the number I supplied on it and it fit. The four screws REQUIRED should be M5-70x 12 to 16mm long and the dealer sent 4 sheet metal types! I went to Lowe's and got four metric screws and finished the job. then I sent a follow-up e-mail to Kymco USA and the dealer out lining all of this with kind of a sarcastic twist: I will get a Kymco again and I may even go  to this dealer again BUT I will conduct a pre-delivery inspection prior to closing the deal to try to prevent this kind of aggravation. It always takes 15 phone calls and 15 e-mails.....

Karl

Title: Re: Kymco USA Customer Service
Post by: CROSSBOLT on April 17, 2011, 12:54:32 AM

This ain't over by a long shot since I got another e-mail from Vivian at Kymco USA. She said the VP of product support and the National Sales director is gonna look into this incident! How about that?! Will advise soonest.

Karl

Title: Re: Kymco USA Customer Service
Post by: CROSSBOLT on May 17, 2011, 06:19:28 PM

Another update on this: cover is still in place and battery is still secure. However DO NOT BOTHER to put fuses in the spare fuse holder on the battery cover/clamp. I did and when I did the valve adjust and removed the seat box all but one of the spare fuses were missing. They sit there with only gravity holding them in and a couple of good bumps musta removed them! I am gonna keep spare fuses in the seat box from now on.

Karl