KymcoForum.com
General => General Discussion => Topic started by: Deejays50 on April 08, 2013, 11:49:04 AM
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Ladies and Gentlemen of the Forum,
Do not buy or even waste your time with kymcopartsonline.com
I put in an order on February 25th of this year and my parts never came. The guy via email kept telling me the order arrived in Georgia (which definitely came from China) and that it was being repacked to be sent to me.
They make it seem like they stock the parts when they do not.
I had to have Paypal give me all of my money back. Paypal never received any response to my claim, thus giving me all of my money back.
BEWARE! Prices are good but you'll never get them
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Thanks for the heads up! I was just browsing their site on Saturday for some parts. Glad I didn't pull the trigger on the purchase.
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Hey there Deejays. Try Kymco parts monster. I'm on the Gold Coast, Australia and I got my parts in eleven days. Not too shabby considering they had to come half way around the world. Plus they give you a parcel tracking number so you know exactly where your stuff is. Fedex estimated mine would arrive on the tenth of this month ... and guess what, it bloody well did !!!
So maybe give them a try sport.
Regards,
Hairy Bob. 8)
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Ditto!
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Thanks for letting us know.
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Does anyone know if a left brake handle for a 2010 like 200i fit my 2013 model? Thanks for anyone help?
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I ordered some body panels from them earlier this year and it took them 2 months to arrive, no email, no reason. They kept saying that the parts were being shipped to Atlanta. I now order from www.partspitstop.com (http://www.partspitstop.com). Ordered more body panels and they arrived withing 7 business days and were cheaper.
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oh oh... i just placed an order $300 worth of transmission parts for my venox a week ago, at first he answered emails, now he wont.
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It has been 3 months since I ordered a seat hinge for my Kymco. During that time I have not been on the forum, I have had cancer surgery and have not paid much attention. I have still not gotten my hinge nor have I ridden. I just started trying to make repairs myself. Please don't misunderstand, even though I have had that surgery, I'm fine. It seems that bladder cancer just keeps coming back so I just keep having surgery. This was the fifth time. There is no pain from the cancer, just from the surgery and even that is not severe. Just very uncomfortable. The main thing is that I still don't have my hinge. So as the man said, don't order from them.
Richard L
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I like http://kymcomonster.wss-pro.com/p/Kymco-Scooter-Parts (http://kymcomonster.wss-pro.com/p/Kymco-Scooter-Parts)
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It took 3 months to get a pair of forks from them for me. They suck screw kymcopartsonline.
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Yeah, they suck
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Hello Kymco Nation,
We are writing today from KymcoPartsMonster. We are not here to solicit business, but rather to address some of the issues expressed on this forum. I am always disappointed when our company fails to meet customer expectations. We certainly don't set out to "suck". The guys that work here do their best. We are a full service Yamaha-Suzuki-Polaris-Vctory-Kymco dealership; and we operate a series of e-commerce websites specializing in OEM parts. We certainly understand the issues you experience with your Kymco products as well as obtaining parts. Kymco's headquarters is about an hour away from us. We get shipments very quickly, but they don't do a good job of fulfilling our orders. Kymco products are made in Taiwan. The parts are shipped to Spartanburg SC from Taiwan. Kymco does not provide us with an ccurate parts fiche, and we have done our very best with outsourcing these resources; such as the parts fiche on our site. When parts are back-ordered, we do not receive updates from Kymco. The parts are simply shipped in bulk as they receive the parts. We do business with several major OEMs. Kymco is by far the most challenging. In fact, 95 percent of our complaints are related to Kymco orders. Furthermore, those complaints tie up an inordinate amount of our staff's time. It is the smallest piece of our e-commerce business, and by far the biggest challenge. My staff is tired of being yelled at by Kymco customers, and we do not experience this level of hostility with our other brands; and then there are the challenges in dealing with Kymco corporate. In the end, we have a pretty refined system. We do our best to fulfill orders quickly. We have no control over Kymco back-orders, and I have no confidence that Kymco is doing anything to improve their systems. If I took a vote, our staff would all say we should kill the website and focus on the brands that generate more substantial revenue. Obviously if we shut down the site, you can just order from another dealer. Remember, you can only buy OEM parts from OEM dealers in the United States, and only Kymco can order parts from Taiwan. The system is what it is. The question becomes, is it worth it? For those of you that had a positive experience. Thank you for speaking up. For those of you who had a negative experience. We are certainly sorry. Right this minute, I am very much considering killing the site, or selling it off to a smaller dealer that may be more willing to deal with the headaches. Thank Y'all and safe riding to all.
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Hello Kymco Nation,
We are writing today from KymcoPartsMonster. We are not here to solicit business, but rather to address some of the issues expressed on this forum. I am always disappointed when our company fails to meet customer expectations. We certainly don't set out to "suck". The guys that work here do their best. We are a full service Yamaha-Suzuki-Polaris-Vctory-Kymco dealership; and we operate a series of e-commerce websites specializing in OEM parts. We certainly understand the issues you experience with your Kymco products as well as obtaining parts. Kymco's headquarters is about an hour away from us. We get shipments very quickly, but they don't do a good job of fulfilling our orders. Kymco products are made in Taiwan. The parts are shipped to Spartanburg SC from Taiwan. Kymco does not provide us with an ccurate parts fiche, and we have done our very best with outsourcing these resources; such as the parts fiche on our site. When parts are back-ordered, we do not receive updates from Kymco. The parts are simply shipped in bulk as they receive the parts. We do business with several major OEMs. Kymco is by far the most challenging. In fact, 95 percent of our complaints are related to Kymco orders. Furthermore, those complaints tie up an inordinate amount of our staff's time. It is the smallest piece of our e-commerce business, and by far the biggest challenge. My staff is tired of being yelled at by Kymco customers, and we do not experience this level of hostility with our other brands; and then there are the challenges in dealing with Kymco corporate. In the end, we have a pretty refined system. We do our best to fulfill orders quickly. We have no control over Kymco back-orders, and I have no confidence that Kymco is doing anything to improve their systems. If I took a vote, our staff would all say we should kill the website and focus on the brands that generate more substantial revenue. Obviously if we shut down the site, you can just order from another dealer. Remember, you can only buy OEM parts from OEM dealers in the United States, and only Kymco can order parts from Taiwan. The system is what it is. The question becomes, is it worth it? For those of you that had a positive experience. Thank you for speaking up. For those of you who had a negative experience. We are certainly sorry. Right this minute, I am very much considering killing the site, or selling it off to a smaller dealer that may be more willing to deal with the headaches. Thank Y'all and safe riding to all.
Why do you not forward your concerns directly to Kymco?? I've seen posts from people who have contacted them and had their comments/questions/ concern addressed by the.
Soumds to me like you are whining about/being reactive to them without being proactive instead ?? ???
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DUDE! Did you not read the post you quoted? KYMCO SUC_S MONKEY NUTZ!
The man is a Dealer, and cannot get answers from Kymco. Bottom line is Kymco is a TINY facility that is churning out rice burners as fast as they can. They do not have TIME to send out parts too. It's more cost effective to ship complete bikes.
I get it. I've been alternate sourcing Kymco parts by going to THEIR suppliers, and with MUCH better success than most of their "Dealers".
If you dump the Kymco line I for one completely understand your decision. BUT the majority of comments on your shop are VERY positive.
HEY FISH!!! Sorry for your lot sir. You have a great attitude for a fella that has been there done that toooooo many times. Respect!
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I'm very confused by this thread and KPM1.
People are complaining about KymcoPartsOnline.com, but a representative from a separate website KymcoPartsMonster.com is responding to general criticism?
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Yes, actually I get the "Dumb A$$" of the week award. I believe that is on back-order. Haha :D. We just got a BBB complaint about a back-ordered part. As web manager, I was researching SEO for our site. It came up under our search, and I didn't see that. Honestly, you are straight up correct. I think I need glasses ::) because I totally screwed that up. My apologies; however the issues we have are still the same. It is a difficult piece of business. We truly wish we could make it easier. I know y'all get frustrated with Kymco. So do we.
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Maybe the boss will let you wash his car on Sunday. Silver Lining, and all that!
Nice try tho!
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Their headquarters are located in Taiwan, vast majority of the parts shipped to the US come from the Chengdu and Shanghai plants located in China proper. The problem is NOT with kymco headquarters directly but with shipping from the plants.
Ive yet to have any experience with kymcopartsmonster but from the forum message I would not use them due to passing the buck, if you want to save any further face you may want to edit your first message to say "kymcopartsonline.com sucks I agree or disagree.". While its unfortunate you have received a BBB formal complaint but as you know its easy to remedy and will not scar your reputation. I think when youre having a back order problem communication is the best way to prevent any misunderstandings. Just dont tell someone the part will be here next week and never check to make sure it does. If you cant handle that level of customer service you may want to change professions. Just putting in my 2 cents as I order parts every week for Suzukis, Hondas, Yamahas, Vespas, Piaggios, etc.
Also, kymco owners are like the harley davidson of scooters, were a rowdy bunch and well come at you with CVT belts and broken speedo cables when provoked.
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;D ;D ;D ;D ;D ;D :)
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Yes, actually I get the "Dumb A$$" of the week award. I believe that is on back-order. Haha :D. We just got a BBB complaint about a back-ordered part. As web manager, I was researching SEO for our site. It came up under iour search, and I didn't see that. Honestly, you are straight up correct. I think I need glasses ::) because I totally screwed that up. My apologies; however the issues we have are still the same. It is a difficult piece of business. We truly wish we could make it easier. I know y'all get frustrated with Kymco. So do we.
Shoot, I am getting ready to order some parts from you folks...did not know things were so dicey with Kymco. I just know it is better than SYM...the only other quality Taiwanese scoot I can afford. Will attempt to order some important replacement parts for future use. Have had perfect experience with KPM parts people ...help line guy was funny and helpful. Prices were good too. Just sayin....
I want OEM Kymco parts...in a Kymco bag.Their stuff is not junk. Do not much care where it is actually being made, China, Vietnam (shoot, looked at a superb HONDA bike that was made in Thailand !!) etc., Kymco looks it over and approves it for my scoot. I laid down my $$ for a Kymco scoot...and their parts are just fine for me and my scoot.
Hang in there ..you guys! We appreciate anything you can do to help us enjoy these scoots!
Tom in Ohio
Stig
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Interesting post as the Partsmonster dude was replying to a kymcopartsonline issue.
Anyhow, all Kymco dealers were notified in April/May 14 that there was an issue with parts supply from Kymco Taiwan.
They again notified dealers today, that this parts issue is resolved and orders are going out at 97%
Kymco USA has always had a parts order fill rate of 95% or better. Example, a dealer I know recently checked on a availability of a complete cylinder head including valves, springs, everything. Guess what, in stock at Kymco USA.
Sure there are issues from time to time on parts but from my experience with other OEM's (Triumph, Ducati) Kymco, by far, has them beat.
In 90% of all issues, the problem is with the dealer not Kymco USA
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I'll bite... Who are you, and where did you get the info in your post? I am asking respectfully, and not as a smart ass (i know right)
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I'm surprised to read this thread :)
I am from Romania and in Europe there are 2 types of parts dealers for Kymco.
Some dealers order from a warehouse located somewhere in Austria, the shipping time is 2-3 days; the problem is that these parts are pretty expensive. Some other dealers order from Taiwan. Shipping time is between 5 and 30 days and in rare cases 3 months. They are kind of cheap. For example OEM front brake disk for Xciting 500 2005 is about $85 (277 Romanian Leu)
I order from a guy in Bucharest and I never had issues with delivery time. On all the orders I placed (and I placed a lot for my old Grand Vista), the shipping time I was told before ordering was fulfilled.
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I'll bite... Who are you, and where did you get the info in your post? I am asking respectfully, and not as a smart ass (i know right)
I work in marketing for several dealers. Some of whom sell the Kymco brand. I am also tight with my local dealer who sells Kaw, Yam, Suz, KTM & Kymco
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This is weird. I just posted a response to your response to an almost identical question from another poster (Stig).
I'm gonna simply copy paste my response from that one to here...
that's good to know.
We all understand this is not an Kymco factory backed/sponsored site so having someone "in the loop" as it were would be a very valuable asset to us. Thousands of us.
Perhaps you would be so kind as to stick around, and correct what you can (information wise).
I can only imagine how far that can go towards helping the brand rep as well as promote a stronger forum. There are a LOT of good people here, and there are many more that simply have questions that post, and run. Point is CORRECT information is paramount.
I hope you can help us out.
Talk about Deja vu!
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I work for a Kymco dealership and they do a pretty good job with parts in my opinion. They have a massive inventory, it's rare for us to order something and have it backordered. Shipping its slow to the west coast is about my only complaint.
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I agree w/ Bet&losin.
Kymco does do a very good job at supplying parts considering the size of the company, and the amount of time it has taken them to grow to the number 5 supplier of motor vehicles (scoots/buggies) to the entire world.
In fact it is never an issue for me to find a Kymco part.
If it is not hear in the US it is easily ordered over seas, and at my door within a week or two at the most.
The bigger issue comes down to distributors. None/few of them are large enough to commit to a million dollar inventory for a scooter that is not as popular in the US as it is throughout the rest of the world.
I would never seek out a kymco as my first choice in a scooter but for the one I have I am satisfied with what it is. For the money they cost (50cc bikes) I would save a BUNCH of $$$'s and buy a cheap QMB based POS. They are so much easier to get parts for but if money were no object I would have to buy a Piaggio. Just an all around better bike.
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I now order from www.partspitstop.com (http://www.partspitstop.com). Ordered more body panels and they arrived withing 7 business days and were cheaper.
I have visited this site before but they don't list Kymco. Have you ordered Kymco stuff from them?
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Ladies and Gentlemen of the Forum,
Do not buy or even waste your time with kymcopartsonline.com
....
BEWARE! Prices are good but you'll never get them
It's too late I placed an order for a screw & oring on 04-16-2014, on 5/1 I got an email from Alonso that the oring was in but "Kymco Never had this part Grandvista 250 2008 - SCREW (D.S) - 1198-817-2000 in stock Sooo they have to order it ..might take weeks please let me know ..sorry for the inconvenience".
I just sent an email requesting a status update. I ordered $84 worth of oem parts last August and I got my order but one part was wrong and the error was on their part. They sent me the correct part and a postage paid box to return the incorrect part. It took 6 weeks after I received the order!
I don't think they are dishonest, the prices are much better than my local dealer. When I needed rear brake pads (discovered while changing a flat inside pad worn to the metal) I was afraid of a delay so I got it at the local dealer where it was in stock but I had to force myself to "man up" as the dealer charged 50% more than KymcoPartsOnline West so the rear pads were $50!! Most I have ever paid for pads on a car or motorcycle!
I wouldn't rule them out if you can afford to wait. In my case after waiting and having my scoot un-driveable for 3 weeks I took the float bowl off and sealed the drain plug hole from the inside with epoxy this way it doesn't matter when the parts arrive. Good thing because in the mean time my car started overflowing coolant out of the blue leaking head gasket. Today, I needed the scoot to deliver the head to the machine shop.
Good luck, and good night.
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Hello Kymco Nation, We are writing today from KymcoPartsMonster ...
Update: 03-24-2015
I had placed an order for the carb bowl drain screw and a small bolt that totaled $13 with shipping. After emails went unanswered and months went by I filed a charge back with Visa. I then got an email and I said cancel the order. Not sure what is going on on their end but dissappointed that I can't get parts from them because my local dealer charges 50% above list price!
The last thing I ordered from my local dealer was the side mirror. They charged me $13 shipping even though it was being shipped to the dealer! The total was $180 with tax. That seemed a little high for a mirror.
However, the mirror only took around 2 weeks? to arrive so I question the idea that Kymco takes too long to ship parts. I asked my dealer how Kymco is compared to the other brands they carry like piaggio, vespa, genuine, sym etc and they said about the same.
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I don't see what the big deal is, its not hard getting parts from Kymco at all, just be glad you don't own a SYM. I deal with Kymco on a daily basis and they really do an awesome job of keeping up on orders. It's all about communication, if we have a customer with a back ordered part we call them and see if they want it or not, it's that simple.
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I concur on the recommendation to avoid KymcoPartsOnline.com... I ordered two fan motors and a throttle position sensor from this site on 01 Oct 2013.
One fan motor and the TPS was finally delivered on 24 Mar 2014. One fan motor has yet to be delivered. Note that makes 8 months and counting.
There were several inconsistencies in the email sent from KymcoPartsOnline.com to me... they said the parts were shipped, then that they were waiting for them to be shipped from Kymco, then that they'd arrived and were being repackaged to be reshipped, then that they were waiting for them to be shipped from Kymco, etc., etc.
Because it was nearly $225 worth of parts, and because KymcoPartsOnline.com is in the same state as I am, I finally was forced to threaten small claims court. The parts arrived shortly afterward, minus one fan motor, which I'm still waiting for.
I've got the full chronology of the transaction, including full emails with headers. I'll post it when the last fan motor has been shipped.
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Kymcopartsonline sigue estafando, yo compre en Diciembre 2014 y no me enviaron repuestos, reclamo por email y aveces me responden (Alonso Martinez) si quiero los repuestos o devolución del dinero. Le respondo y nun mas vuelve a responder.
No compren en esta empresa.
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My experience with KymcoPartsOnline.com (Part 1)
I ordered two fan motors and a throttle position sensor for the 2010 Kymco Yager GT 200i scooter on 01 Oct 2013. The parts are to be used to build a custom electric coolant pump and fan controller.
I've snipped unnecessary headers from the emails posted below.
Here's the initial introduction email sent from KymcoPartsOnline.com to my email address upon them receiving my order:
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From KYMCOPARTSONLINE Tue Oct 1 13:30:45 2013
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Tue, 01 Oct 2013 20:30:47 +0000
Return-Path: <kymco@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1498.mail.bf1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from 127.0.0.1 (EHLO sco.scootershop.com) (192.232.244.164)
by mta1498.mail.bf1.yahoo.com with SMTP; Tue, 01 Oct 2013 20:30:46 +0000
Received: from kymco by sco.scootershop.com with local (Exim 4.80.1)
(envelope-from <kymco@sco.scootershop.com>)
id 1VR6aj-00017K-EU
for XXXXXXXXXXXX@yahoo.com; Tue, 01 Oct 2013 15:30:45 -0500
To: "XXXXXXXXXXXXXXXX" <XXXXXXXXXXXX@yahoo.com>
Subject: Welcome to KymcoPartsOnline
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
MIME-Version: 1.0
X-Mailer: osCommerce Mailer
Content-Type: multipart/alternative;
boundary="=_df7440c54cd80ea098d8f88751e33e6c"
Message-Id: <E1VR6aj-00017K-EU@sco.scootershop.com>
Date: Tue, 01 Oct 2013 15:30:45 -0500
Welcome to KymcoPartsOnline !
You can now take part in the various services we added to our website. These services include:
Address Book - We can now deliver your products to addresses other than yours! This is perfect to send birthday gifts directly to the birthday-person themselves.
Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out.
Order History - View your history of purchases that you have made with us.
Products Reviews - Share your opinions on products with our other customers.
For help with any of our online services, please contact us at: info@kymcopartsonline.com.
Note: This email address was given to us by one of our customers. If you did not signup to be a member, please send an email to info@kymcopartsonline.com.
Thank You,
Team at ScooterShop
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And here's the order confirmation email sent from KymcoPartsOnline.com:
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From KYMCOPARTSONLINE Tue Oct 1 13:34:22 2013
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Tue, 01 Oct 2013 20:34:24 +0000
Return-Path: <kymco@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1074.mail.ne1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from 127.0.0.1 (EHLO sco.scootershop.com) (192.232.244.164)
by mta1074.mail.ne1.yahoo.com with SMTP; Tue, 01 Oct 2013 20:34:23 +0000
Received: from kymco by sco.scootershop.com with local (Exim 4.80.1)
(envelope-from <kymco@sco.scootershop.com>)
id 1VR6eE-0001DN-8R
for XXXXXXXXXXXX@yahoo.com; Tue, 01 Oct 2013 15:34:22 -0500
To: "XXXXXXXXXXXXXXXX" <XXXXXXXXXXXX@yahoo.com>
Subject: Order Process
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
MIME-Version: 1.0
X-Mailer: osCommerce Mailer
Content-Type: multipart/alternative;
boundary="=_a2e615be282e54d227cc1dfedcc9df16"
Message-Id: <E1VR6eE-0001DN-8R@sco.scootershop.com>
Date: Tue, 01 Oct 2013 15:34:22 -0500
KymcoPartsOnline
------------------------------------------------------
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013
Products: Some parts may take 5-8 days for shipment if they not in stock at this time. It may
take a little longer but please be assured that you will receive your parts. We appreciate your
patience.
------------------------------------------------------
2 x Yager GT 200i - MOTOR ASSY FAN - 19030-KHD8-9000 (19030-KHD8-9000) = $157.50
1 x Yager GT 200i - THROTTLE POSITION SENSOR - 34300-KKE3-900 (34300-KKE3-900) = $38.75
------------------------------------------------------
Sub-Total: $196.25
United States Postal Service 6 lbs, 0 oz (Priority Mail 2-Day<sup>â„¢</sup>): $12.90
CA TAX 7.75%: $15.21
Total: $224.36
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On 15 Oct 2013, I sent the following:
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Hi, Michael.
I still haven't received the throttle position sensor and fan motors
that I ordered. Is there anything wrong with the order?
================================================================
On 17 Oct 2013, Michael Koslov of KymcoPartsOnline.com and ScooterShop.com
replied:
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From info@kymcopartsonline.com Thu Oct 17 13:59:28 2013
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.160; Thu, 17 Oct 2013 20:59:31 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1556.mail.ne1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from 127.0.0.1 (EHLO sco.scootershop.com) (192.232.244.164)
by mta1556.mail.ne1.yahoo.com with SMTP; Thu, 17 Oct 2013 20:59:30 +0000
Received: from localhost.localdomain ([127.0.0.1]:55830 helo=scootershop.com)
by sco.scootershop.com with esmtpa (Exim 4.80.1)
(envelope-from <info@kymcopartsonline.com>)
id 1VWufJ-0003i9-1h
for XXXXXXXXXXXX@yahoo.com; Thu, 17 Oct 2013 15:59:29 -0500
Date: Thu, 17 Oct 2013 15:59:28 -0500
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: KYMCOPARTSONLINE.COM Customer Receipt/Purchase Confirmation
In-Reply-To: <1381894686.4972.YahooMailNeo@web140103.mail.bf1.yahoo.com>
References: <F6C73801D4D4472D8504225B4FC11BF5@anet.ad>
<1381894686.4972.YahooMailNeo@web140103.mail.bf1.yahoo.com>
Message-ID: <cba3389d1012a06a65a382cfd22b04a9@kymcopartsonline.com>
X-Sender: info@kymcopartsonline.com
hey xxxxxx i didnt have this in stock but i already order it from kymco
direct.
The order is ok. I will ship the parts as soon i get in stock which will
be in the next few days.
================================================================
Note shipping prediction #1: 20 Oct 2013
On 25 Nov 2013, I sent another email:
================================================================
Hi, Michael.
I was wondering if you had any information on when the below order
would be delivered? Has the factory given you any update on when
they'll ship the Kymco Yager GT200i cooling fan motors and the
Throttle Position Sensor I ordered? It was ordered on 01 Oct 2013. so
it's been a while.
================================================================
On 25 Nov 2013, Michael Koslov replied:
================================================================
From info@kymcopartsonline.com Mon Nov 25 13:32:55 2013
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.160; Mon, 25 Nov 2013 21:32:58 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1622.mail.gq1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from 127.0.0.1 (EHLO sco.scootershop.com) (192.232.244.164)
by mta1622.mail.gq1.yahoo.com with SMTP; Mon, 25 Nov 2013 21:32:57 +0000
Received: from localhost.localdomain ([127.0.0.1]:38663 helo=scootershop.com)
by sco.scootershop.com with esmtpa (Exim 4.80.1)
(envelope-from <info@kymcopartsonline.com>)
id 1Vl3m3-0003TJ-Vg
for XXXXXXXXXXXX@yahoo.com; Mon, 25 Nov 2013 15:32:56 -0600
Date: Mon, 25 Nov 2013 15:32:55 -0600
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: KYMCOPARTSONLINE.COM Customer Receipt/Purchase Confirmation
In-Reply-To: <1385413967.13608.YahooMailNeo@web140102.mail.bf1.yahoo.com>
References: <F6C73801D4D4472D8504225B4FC11BF5@anet.ad>
<1385413967.13608.YahooMailNeo@web140102.mail.bf1.yahoo.com>
Message-ID: <c8a500e3ec19906c140111ca7903ebf3@kymcopartsonline.com>
X-Sender: info@kymcopartsonline.com
I apologize for the delay i have ordered them from kymco but they have
not arrived to my warehouse.
i will keep you update on monday on the upcoming week.
================================================================
Note that this is promise #1 to keep me updated on 02 Dec 2013
Of course, he didn't keep me updated on 02 Dec 2013. I gave him 20 days,
then sent him another email on 22 Dec 2013:
================================================================
Hi, Michael.
Just wondering if there's any update on the parts I ordered? It's been
nearly 3 months since they were ordered. We have to arrive at some
conclusion to this.
================================================================
Receiving no reply, and starting to get frustrated with how long the
order was taking, I offered a concession that would allow him an
easier method of delivering what I'd ordered, or at least a close
facsimile of what I'd ordered.
I sent the following email on 04 Jan 2014:
================================================================
Hi, Michael.
I've been conversing with my electronics guy, the one who's building the
circuitry for me. He says it doesn't have to be Kymco Yager GT 200i
cooling fan motors and Throttle Position Sensor (TPS)... a fan is a fan,
and the circuitry will have the ability to adjust to the different
resistance ranges of the TPS on different bikes.
So if you've got 2 cooling fan motors and a TPS from another bike in stock,
or can quickly order it, you could do that. If it costs more, I'll make up
the difference, if it costs less, you can keep the overage I paid already.
Let me know what you decide to do.
================================================================
To which Michael Koslov replied on 06 Jan 2014 (2 days later):
================================================================
From info@kymcopartsonline.com Mon Jan 6 11:53:35 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Mon, 06 Jan 2014 19:53:37 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1535.mail.gq1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from 127.0.0.1 (EHLO sco.scootershop.com) (192.232.244.164)
by mta1535.mail.gq1.yahoo.com with SMTP; Mon, 06 Jan 2014 19:53:37 +0000
Received: from localhost.localdomain ([127.0.0.1]:44202 helo=scootershop.com)
by sco.scootershop.com with esmtpa (Exim 4.80.1)
(envelope-from <info@kymcopartsonline.com>)
id 1W0GEx-0007NG-Kc
for XXXXXXXXXXXX@yahoo.com; Mon, 06 Jan 2014 13:53:36 -0600
Date: Mon, 06 Jan 2014 13:53:35 -0600
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: KYMCOPARTSONLINE.COM Customer Receipt/Purchase Confirmation
In-Reply-To: <1387739463.74485.YahooMailNeo@web140105.mail.bf1.yahoo.com>
References: <F6C73801D4D4472D8504225B4FC11BF5@anet.ad>
<1385413967.13608.YahooMailNeo@web140102.mail.bf1.yahoo.com>
<c8a500e3ec19906c140111ca7903ebf3@kymcopartsonline.com>
<1387739463.74485.YahooMailNeo@web140105.mail.bf1.yahoo.com>
Message-ID: <bb26900583465107899138fc0006e067@kymcopartsonline.com>
Hello xxxxxxx what is your order number so i can check on your order.
================================================================
Really?! I find it especially hard to believe that he didn't know my order
number, given that I'd replied in-thread, which contained the full details
of my order!
I immediately sent back the order number details on 06 Jan 2014. It
wasn't hard to do, given that it was still in the quoted text of the
emails we were exchanging:
================================================================
------------------------------------------------------
Order Number: 7829
Detailed Invoice:
https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013
Products: Some parts may take 5-8 days for shipment if they not in
stock at this time. It may take a little longer but please be assured
that you will receive your parts. We appreciate your patience.
------------------------------------------------------
2 x Yager GT 200i - MOTOR ASSY FAN - 19030-KHD8-9000 (19030-KHD8-9000) = $157.50
1 x Yager GT 200i - THROTTLE POSITION SENSOR - 34300-KKE3-900 (34300-KKE3-900) = $38.75
------------------------------------------------------
Sub-Total: $196.25
United States Postal Service 6 lbs, 0 oz (Priority Mail 2-Dayâ„¢): $12.90
CA TAX 7.75%: $15.21
Total: $224.36
================================================================
To which Michael Koslov replied on 06 Jan 2014:
================================================================
From info@kymcopartsonline.com Mon Jan 6 14:36:22 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.162; Mon, 06 Jan 2014 22:36:25 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1309.mail.gq1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from localhost.localdomain ([127.0.0.1]:53234 helo=scootershop.com)
by sco.scootershop.com with esmtpa (Exim 4.80.1)
(envelope-from <info@kymcopartsonline.com>)
id 1W0ImU-0000H5-RG
for XXXXXXXXXXXX@yahoo.com; Mon, 06 Jan 2014 16:36:23 -0600
Date: Mon, 06 Jan 2014 16:36:22 -0600
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: KYMCOPARTSONLINE.COM Customer Receipt/Purchase Confirmation
In-Reply-To: <1389047262.39402.YahooMailNeo@web140103.mail.bf1.yahoo.com>
References: <F6C73801D4D4472D8504225B4FC11BF5@anet.ad>
<1385413967.13608.YahooMailNeo@web140102.mail.bf1.yahoo.com>
<c8a500e3ec19906c140111ca7903ebf3@kymcopartsonline.com>
<1387739463.74485.YahooMailNeo@web140105.mail.bf1.yahoo.com>
<bb26900583465107899138fc0006e067@kymcopartsonline.com>
<1389047262.39402.YahooMailNeo@web140103.mail.bf1.yahoo.com>
Message-ID: <ebe7612259ce76c638d1a2a722575c0c@kymcopartsonline.com>
hello xxxxxxx you order has been order and its on its way.
================================================================
-
My experience with KymcoPartsOnline.com (Part 2)
Note that this makes shipping prediction #2.
Shipping prediction #1: 20 Oct 2013
Keep me updated #1: 02 Dec 2013
Shipping prediction #2: 06 Jan 2014
I requested a shipping number on 19 Jan 2014:
================================================================
Hi, Michael.
Do you have a shipping number so I can track the package? It's been two
weeks since you said it was shipped, and nothing has been delivered yet.
It's been 110 days since the order was placed.
================================================================
To which Michael Koslov replied with a rather cryptic message on 10 Feb 2014:
================================================================
From KYMCOPARTSONLINE Mon Feb 10 15:01:17 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.161; Mon, 10 Feb 2014 15:01:19 -0800
Return-Path: <scooters@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1318.mail.gq1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from scooters by sco.scootershop.com with local (Exim 4.80.1)
(envelope-from <scooters@sco.scootershop.com>)
id 1WCzqn-00005z-Mk
for XXXXXXXXXXXX@yahoo.com; Mon, 10 Feb 2014 17:01:17 -0600
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Order Update
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
Message-Id: <E1WCzqn-00005z-Mk@sco.scootershop.com>
Date: Mon, 10 Feb 2014 17:01:17 -0600
KymcoPartsOnline
------------------------------------------------------
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013
The comments for your order are
KPO WEST
Your order has been updated to the following status.
New status: Processing
Please reply to this email if you have any questions.
================================================================
Not knowing what "KPO WEST" or "New Status: Processing" actually meant,
I replied on 15 Feb 2014 (5 days later):
================================================================
Hi, Michael.
What does "New status: Processing" mean?
You've previously stated on 06 Jan 2014:
Message-ID: <ebe7612259ce76c638d1a2a722575c0c@kymcopartsonline.com>
"you order has been order and its on its way."
If it's been shipped, do you have a tracking number you can give me?
It's been 138 days since the order was placed.
================================================================
To which Michael Koslov replied on 17 Feb 2014 (2 days later):
================================================================
From info@kymcopartsonline.com Mon Feb 17 12:21:06 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.160; Mon, 17 Feb 2014 20:21:09 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1475.mail.ne1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from localhost.localdomain ([127.0.0.1]:53822 helo=scootershop.com)
by sco.scootershop.com with esmtpa (Exim 4.80.1)
(envelope-from <info@kymcopartsonline.com>)
id 1WFUgc-0002lg-KP
for XXXXXXXXXXXX@yahoo.com; Mon, 17 Feb 2014 14:21:07 -0600
Date: Mon, 17 Feb 2014 14:21:06 -0600
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: Order Update
In-Reply-To: <1392492143.33872.YahooMailNeo@web140103.mail.bf1.yahoo.com>
References: <E1WCzqn-00005z-Mk@sco.scootershop.com>
<1392492143.33872.YahooMailNeo@web140103.mail.bf1.yahoo.com>
Message-ID: <fc6fdc07c69cc85dc83e8b1c5f72cb58@kymcopartsonline.com>
that is being packaged and being shipped out.
================================================================
Note that this makes shipping prediction #3: 17 Feb 2014
Increasingly frustrated, I again sent an email on 22 Feb 2014:
================================================================
Hi, Michael.
Any update on that order?
It's been 145 days since the order was placed.
================================================================
And again on 10 Mar 2014:
================================================================
Mr. Koslov,
Is there any update on when these parts will ship?
It's been 160 days since the order was placed.
Please either ship the items ordered, or refund my money. I'd hate for
this to have to go to small-claims court, as it would be a hassle for
both of us. I've been far more than patient, but enough is enough.
================================================================
To which Michael Koslov replied on 10 Mar 2014. Surprisingly, once
the specter of litigiousness loomed, the items shipped that very day:
================================================================
From KYMCOPARTSONLINE Mon Mar 10 16:09:05 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Mon, 10 Mar 2014 23:09:07 +0000
Return-Path: <scooters@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1327.mail.ne1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from scooters by sco.scootershop.com with local (Exim 4.80.1)
(envelope-from <scooters@sco.scootershop.com>)
id 1WN9Jh-0006ds-P9
for XXXXXXXXXXXX@yahoo.com; Mon, 10 Mar 2014 18:09:06 -0500
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Order Update
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
Message-Id: <E1WN9Jh-0006ds-P9@sco.scootershop.com>
Date: Mon, 10 Mar 2014 18:09:05 -0500
KymcoPartsOnline
------------------------------------------------------
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013
The comments for your order are
shipped usps 9405509699937400628834
missing one fan motor
Your order has been updated to the following status.
New status: Shipped USPS
Please reply to this email if you have any questions.
================================================================
Ah, so on the fourth try, apparently the items *actually* shipped.
Missing one fan motor. Great.
I finally received the partial shipment on 16 Mar 2014, minus one fan.
I sent the following email on 20 Mar 2014, confirming delivery:
================================================================
Hi, Michael.
I received on 16 Mar 2014 the package you sent, containing one Throttle
Position actuator, and one cooling fan motor.
Do you have a timeline for when the second cooling fan motor that was
ordered will be shipped?
================================================================
To which Michael Koslov replied on 24 Mar 2014:
================================================================
From info@kymcopartsonline.com Mon Mar 24 09:46:33 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.161; Mon, 24 Mar 2014 16:46:35 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1065.mail.gq1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from localhost.localdomain ([127.0.0.1]:49074 helo=scootershop.com)
by sco.scootershop.com with esmtpa (Exim 4.80.1)
(envelope-from <info@kymcopartsonline.com>)
id 1WS81B-0001J0-Ah
for XXXXXXXXXXXX@yahoo.com; Mon, 24 Mar 2014 11:46:33 -0500
Date: Mon, 24 Mar 2014 11:46:33 -0500
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: Order Update
In-Reply-To: <1395329949.82161.YahooMailNeo@web140104.mail.bf1.yahoo.com>
References: <E1WN9Jh-0006ds-P9@sco.scootershop.com>
<1395329949.82161.YahooMailNeo@web140104.mail.bf1.yahoo.com>
Message-ID: <9ad7e87dd0ae69c1541a4acc36c58dee@kymcopartsonline.com>
yeah the other fan was on back order but i received an email from kymco
saying it was going to be available in about a week.
================================================================
Note that it was 167 days from the order being placed, and the partial
order being delivered. Ironically, I'd selected 2nd day air to speed
shipment... which KymcoPartsOnline.com used to ship the package.
It's been a week, and no word yet whether the fan is available yet.
I decided to give KymcoPartsOnline.com plenty of time to do the right thing, sending them this email on 10 Jun 2014:
================================================================
Message-ID: <1402431993.66972.YahooMailNeo@web140102.mail.bf1.yahoo.com>
Date: Tue, 10 Jun 2014 13:26:33 -0700 (PDT)
From: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: Order Update
To: "info@kymcopartsonline.com" <info@kymcopartsonline.com>
In-Reply-To: <9ad7e87dd0ae69c1541a4acc36c58dee@kymcopartsonline.com>
Hi,
It's been three months now, you said the fan motor would be available "in about a week".
Note that it was 5 months to ship the one fan motor and the throttle position sensor, it's been 8 months (252 days) and counting to ship the second fan motor.
Any timeline for when that second fan motor will be shipped?
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013
================================================================
Their reply, on 13 Jun 2014:
================================================================
From info@kymcopartsonline.com Fri Jun 13 18:15:46 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Sat, 14 Jun 2014 01:15:49 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1686.mail.gq1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from 127.0.0.1 (EHLO sco.scootershop.com) (192.232.244.164)
by mta1686.mail.gq1.yahoo.com with SMTPS; Sat, 14 Jun 2014 01:15:48 +0000
Received: from localhost.localdomain ([127.0.0.1]:50573 helo=localhost)
by sco.scootershop.com with esmtpsa (TLSv1:DHE-RSA-AES256-SHA:256)
(Exim 4.80.1)
(envelope-from <info@kymcopartsonline.com>)
id 1WvcZO-0000I5-A0
for XXXXXXXXXXXX@yahoo.com; Fri, 13 Jun 2014 20:15:47 -0500
Received: from 99.146.33.62 ([99.146.33.62]) by scootershop.com (Horde
Framework) with HTTP; Fri, 13 Jun 2014 20:15:46 -0500
Message-ID: <20140613201546.2106124f5evkpzya@scootershop.com>
Date: Fri, 13 Jun 2014 20:15:46 -0500
From: info@kymcopartsonline.com
To: XXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: Order Update
References: <E1WN9Jh-0006ds-P9@sco.scootershop.com>
<1395329949.82161.YahooMailNeo@web140104.mail.bf1.yahoo.com>
<9ad7e87dd0ae69c1541a4acc36c58dee@kymcopartsonline.com>
<1402431993.66972.YahooMailNeo@web140102.mail.bf1.yahoo.com>
In-Reply-To: <1402431993.66972.YahooMailNeo@web140102.mail.bf1.yahoo.com>
Hi sorry about the delay fan Is on its way you will have by end of next week ..
================================================================
19 Jun 2014:
================================================================
Received the following email from KymcoPartsOnline.com:
From KYMCOPARTSONLINE Thu Jun 19 16:14:16 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 76.13.25.24; Thu, 19 Jun 2014 23:14:19 +0000
Return-Path: <scooters@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1542.mail.bf1.yahoo.com from=kymcopartsonline.com;
domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from 127.0.0.1 (EHLO sco.scootershop.com) (192.232.244.164)
by mta1542.mail.bf1.yahoo.com with SMTPS; Thu, 19 Jun 2014 23:14:19 +0000
Received: from scooters by sco.scootershop.com with local (Exim 4.80.1)
(envelope-from <scooters@sco.scootershop.com>)
id 1WxlX6-0007ez-UV
for XXXXXXXXXXXX@yahoo.com; Thu, 19 Jun 2014 18:14:17 -0500
To: "XXXXXXXXXXXX" <XXXXXXXXXXXX@yahoo.com>
Subject: Order Update
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
Message-Id: <E1WxlX6-0007ez-UV@sco.scootershop.com>
Date: Thu, 19 Jun 2014 18:14:16 -0500
KymcoPartsOnline
------------------------------------------------------
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013
The comments for your order are
2nd motor shipped usps 9405509699939006203606
Your order has been updated to the following status.
New status: Shipped USPS
Please reply to this email if you have any questions.
================================================================
The final cooling fan motor was received on 08 July 2014, making the transaction with KymcoPartsOnline.com complete after 281 days.
-
I don't see what the big deal is, its not hard getting parts from Kymco at all, just be glad you don't own a SYM. I deal with Kymco on a daily basis and they really do an awesome job of keeping up on orders. It's all about communication, if we have a customer with a back ordered part we call them and see if they want it or not, it's that simple.
B&L, if you don't mind me asking, which Kymco dealer do you work for?
-
B&L, if you don't mind me asking, which Kymco dealer do you work for?
Columbia scooters in Portland Oregon.
-
Just read your nightmare..
I ordered some stuff from b&l and couldnt be happier. He recieved the payment and i recieved the package 5 or 6 days later shipped in standard usps!
Enviado desde mi SM-G920I mediante Tapatalk
-
Just read your nightmare..
I ordered some stuff from b&l and couldnt be happier. He recieved the payment and i recieved the package 5 or 6 days later shipped in standard usps!
Enviado desde mi SM-G920I mediante Tapatalk
Thanks Beermak, and Yager if you ever need anything from Kymco PM me and I'll see what I can do to help you out.
-
You guys think Kymco parts are high? Try ordering some of the big 4 jap bike parts. Sticker shock is an understatement, but you do have a good dealer network and parts availability.
-
You guys think Kymco parts are high? Try ordering some of the big 4 jap bike parts. Sticker shock is an understatement, but you do have a good dealer network and parts availability.
Depends on the dealer. I order Yamaha and Honda parts from Babbits online and their prices are FAR less than the "big box" dealer here in town. The dealer has an extra %20 markup on all OEM parts and they don't even stock them. If they stocked parts, I would pay that extra for convenience but no. Babbits online is a great place for Honda Yamaha parts.
-
In the big scheme of things, Kymco's parts are much cheaper then the competition. Also, they are pretty good @ fulfilling orders (overall) The worst scenario for me was waiting 10-11 weeks for a speedometer cable for a People S200. If you look @ Piaggio/Vespa/ Aprilla their parts network is still pretty bad. SYM might be the worst & super expensive (great scooters though) They have gotten better over the years. Plus their parts are expensive.
As another poster mention....Suzuki, Honda & Yamaha etc. have a great track record with their parts delivery. But again, their parts are very expensive. I'm glad the online dealer posted his thoughts in this forum. Not many would. He can't send you what he doesn't have. I'm sure he wants to ship the product out, but can't because of Kymco.
-
Checked out Babbits site and it seems a good deal, have to see how shipping eats up any savings though. Seems on the couple of parts I looked up they give 10% off of MSRP. Local dealers are MSRP with no exceptions.
-
Checked out Babbits site and it seems a good deal, have to see how shipping eats up any savings though. Seems on the couple of parts I looked up they give 10% off of MSRP. Local dealers are MSRP with no exceptions.
Shipping with babbits is fairly expensive, most orders even small stuff seems to be about $15-20 shipping UPS but keep in mind they have to pay Honda/Yamaha to ship to them then to ship out to the customer, no drop ship allowed. Also babbits is usually about a week or two wait time. I order all our customers Yamaha/Honda parts through them because they are reliable, and deliver the right stuff 99% of the time. Just to try them I tried a local online Yamaha parts retailer and they totally screwed the order up, wrong parts, half the parts didnt get here etc. That is unacceptable when you have customers waiting for their bikes, then that turns around into WE did something wrong. So I pay a little more for shipping, but get what I ordered every time.
-
Thanks Beermak, and Yager if you ever need anything from Kymco PM me and I'll see what I can do to help you out.
Will do. I've been looking for a good parts supplier, since I'm doing experiments and that generally entails buying the OEM parts and either modifying them or creating a new part based upon the old part that'll fit in the old part's place but provide better / new functionality.
-
Next time you need something eMail me on my work box carter@columbiascooters.com
-
For what it is worth: Kymcopartsonline.com shows an address in their "contact us" spot as 863 N. Batavia St., Orange, CA 92868. No phone number. KymcoUSA.com lists the nearest dealer as Scooter Shop, 942 W. Collins, Orange, CA 92867. Tel 714 289 8394 which is inoperable. I thought they might be related. Be interesting to track these jokers down. Could be like Scooter Depot in Irvine: buncha deadbeats!
Karl
-
Scootershop.com IS KymcoPartsOnline.com. Check the headers of the emails I posted above, you'll see the KymcoPartsOnline.com guy is emailing from a ScooterShop.com server.
-
Sure is! That's a slam-dunk!
Karl
-
Surprise!
-
Amazing, since December 5, 2015 I shipped my spare no . this is a scam . still they operate with impunity on the web . do not buy into this company Kymcopartsonline .
Sending mail claiming and occasionally I respond if I need spare parts and return of funds before any response that I choose not solve the problem, no replacement or refund of funds.
Only cheat .
I hope some unhappy customer can visit and burn the place down
IncreÃble, desde el 05 de diciembre de 2015 no me despachan mis repuestos. esto es una estafa. aun funcionan impunemente en la web. no compren en esta empresa Kymcopartsonline.
EnvÃo mail reclamando y me responden ocasionalmente que si necesito los repuestos y devolucion de los fondos, ante cualquier respuesta que elija no me solucionan el problema, no hay repuestos ni devolución de fondos.
Solo estafan.
Espero que algún cliente descontento los pueda visitar y quemar el local.
-
maybe one of these guys can help
https://www.youtube.com/watch?v=zDxmQTBa8jo (https://www.youtube.com/watch?v=zDxmQTBa8jo)
-
KPM1, you may have won the dumb ass of the day award, but just the fact that you care enough to respond on a forum totally unrelated to your site, tells me all i need to know about your company! KPM1 will almost certainly be my first choice for parts the next time I need parts online.
-
This is why you should always buy 2 brand new bikes the same so you can keep one for spare parts.
Seriously, always check reviews online if you can as like what we are reading here etc. YELP can be informative but needs a good amount of reviews to be accurate as sock puppets do come out of the woodwork.
-
as sock puppets do come out of the woodwork.
Extortionists is more like some of what I've run into where I work. They buy a factory part then go to Yelp and leave a bad review because they found a Chinese part for less money so the general manager gives him his money back to take it down and if you look at this persons reviews 95% of them are negative. One should review the reviewer as well before making a judgment.
-
Hello Kymco Nation,
We are writing today from KymcoPartsMonster.
Two questions for you.
When are you going to update your web site for the MyRoad 700i? The Kymco listings don't go above 500cc. I have a parts catalog and even dropping in a part number like 23100-KKE5-E00 for the drive belt turns up nothing.
Second can you get parts from overseas markets? Here in North America the MyRoad does not have the LED front turn signal (winker they call it) lights in the front fairing just an empty lens/housing with the signal light on the mirrors here. I would like to buy a pair and swap them out. I have two possible part numbers for them 33400-KKE5-E02 and 33450-KKE5-E02 or 33400-KKE5-E00 and 33450-KKE5-E00. Here's a photo showing them illuminated.
(http://www.kymco.ca/images/gallery/MyRoad700i_Image6.jpg)
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I ordered some body panels from them earlier this year and it took them 2 months to arrive, no email, no reason. They kept saying that the parts were being shipped to Atlanta. I now order from www.partspitstop.com (http://www.partspitstop.com). Ordered more body panels and they arrived withing 7 business days and were cheaper.
Thanks. Yet, they list only Honda, Yamaha, and Suzuki for scooter parts...
http://www.partspitstop.com/ (http://www.partspitstop.com/)
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Hello Kymco Nation,
We are writing today from KymcoPartsMonster. We are not here to solicit business, but rather to address some of the issues expressed on this forum. I am always disappointed when our company fails to meet customer expectations. We certainly don't set out to "suck". The guys that work here do their best. We are a full service Yamaha-Suzuki-Polaris-Vctory-Kymco dealership; and we operate a series of e-commerce websites specializing in OEM parts. We certainly understand the issues you experience with your Kymco products as well as obtaining parts. Kymco's headquarters is about an hour away from us. We get shipments very quickly, but they don't do a good job of fulfilling our orders. Kymco products are made in Taiwan. The parts are shipped to Spartanburg SC from Taiwan. Kymco does not provide us with an ccurate parts fiche, and we have done our very best with outsourcing these resources; such as the parts fiche on our site. When parts are back-ordered, we do not receive updates from Kymco. The parts are simply shipped in bulk as they receive the parts. We do business with several major OEMs. Kymco is by far the most challenging. In fact, 95 percent of our complaints are related to Kymco orders. Furthermore, those complaints tie up an inordinate amount of our staff's time. It is the smallest piece of our e-commerce business, and by far the biggest challenge. My staff is tired of being yelled at by Kymco customers, and we do not experience this level of hostility with our other brands; and then there are the challenges in dealing with Kymco corporate. In the end, we have a pretty refined system. We do our best to fulfill orders quickly. We have no control over Kymco back-orders, and I have no confidence that Kymco is doing anything to improve their systems. If I took a vote, our staff would all say we should kill the website and focus on the brands that generate more substantial revenue. Obviously if we shut down the site, you can just order from another dealer. Remember, you can only buy OEM parts from OEM dealers in the United States, and only Kymco can order parts from Taiwan. The system is what it is. The question becomes, is it worth it? For those of you that had a positive experience. Thank you for speaking up. For those of you who had a negative experience. We are certainly sorry. Right this minute, I am very much considering killing the site, or selling it off to a smaller dealer that may be more willing to deal with the headaches. Thank Y'all and safe riding to all.
Ok Kymcopartsmontster, you cared enough to respond here. Perhaps you will respond to me. I called you 8 times today. I got disconnected each time, EXCEPT when you wanted my personal information pertaining to a $100 gift card you are supposedly sending me. However, after all that, I tried to order a part and got transferred EVERY time, whereupon I got hung up on EVERY time. After about the third time, I began asking the operator to put a supervisor on the line WITHOUT putting me on hold. Then I was told to call 800 555 1212 for customer service, which as everyone but your operators knows, is a national information line!! Your customer service is COMPLETELY NONEXISTENT!! Very frustrated!
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Alternate take....
I have ordered from kymcopartsmonster several times - never an issue - and found the phone tech help to be courteous and spot-on each time I called!
Gather a bunch of parts for the order - as shipping is about the same for small orders and larger orders.
I rely on these folks for my Kymco parts.
Stig
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Stig, you are one of the really reliable people here so why does the monster work so well for you? Maybe better, why has it not worked for apparently so many? Just the sheer volume of gripes I was inclined to rule these monster guys out but with you post I would be willing to give them a shot.
Karl
PS: OK, I re-read the whole thread which erased the confusion. Kymco US and kymcoPartsMonster.com are the good guys! I got it! Please recall the guys with the net!
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Thanks for the info! I also use Parts Monster. Good folks.
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Alternate take....
I have ordered from kymcopartsmonster several times - never an issue - and found the phone tech help to be courteous and spot-on each time I called!
Gather a bunch of parts for the order - as shipping is about the same for small orders and larger orders.
I rely on these folks for my Kymco parts.
Stig
My source as well. I have order from them many times over the past 4 years. Only one time did I have an issue and that was a spark plug was left out of the order. I called, they apoligized for the oversight and sent it out pronto to me.
With my dealer dropping the Kymco line I can no longer buy through them so KPM is my only reliable source.
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My source as well. I have order from them many times over the past 4 years. Only one time did I have an issue and that was a spark plug was left out of the order. I called, they apoligized for the oversight and sent it out pronto to me.
With my dealer dropping the Kymco line I can no longer buy through them so KPM is my only reliable source.
"Full disclosure" here.... You jogged my memory.
You know what Trout? They did the same with me. Left out a spark plug....phoned or emailed them, I forget which, and they sent it out pronto, with apologies.
Stig
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haven't found an online supplier yet that can beat my local dealer for services or prices
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haven't found an online supplier yet that can beat my local dealer for services or prices
I think that you have a very rare dealer!
My dealer parts guys can't get motivated enough to order scooter parts...but to be fair - have seen them move Heaven and earth to get parts to a broken GoldWing parked miles away to a guy touring on the interstate.
So, it's the monster and my mailman for my stuff.
Stig
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I think that you have a very rare dealer!
I have heard that so many times that I can't count that high
however, I have learned it not to be true, everywhere I have been , dealers have bent over to help me. Dealers know who their loyal customers are and which ones are customers with unreasonable expectations or will shop online to think they are saving a nickel
I don't have kymco scooter, my bike is a Suzuki VStrom and my Kymco is a utv purchased (actually bartered) from a multi brand Honda/Yamaha/Suzuki/Kawasaki/Polaris-Victory/Kymco dealer.
I agree in not buying from KYMCOPARTSONLINE.COM, only because I believe you should be supporting your local bricks and mortar vendor, for everything in life, whenever possible
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Looks like they did what they were thinking. I cannot say I blame them. My question is just what does Kymco US do? What reaction have they when something like this happens? What are their goals?
Hello Kymco Nation,
We are writing today from KymcoPartsMonster. We are not here to solicit business, but rather to address some of the issues expressed on this forum. I am always disappointed when our company fails to meet customer expectations. We certainly don't set out to "suck". The guys that work here do their best. We are a full service Yamaha-Suzuki-Polaris-Vctory-Kymco dealership; and we operate a series of e-commerce websites specializing in OEM parts. We certainly understand the issues you experience with your Kymco products as well as obtaining parts. Kymco's headquarters is about an hour away from us. We get shipments very quickly, but they don't do a good job of fulfilling our orders. Kymco products are made in Taiwan. The parts are shipped to Spartanburg SC from Taiwan. Kymco does not provide us with an ccurate parts fiche, and we have done our very best with outsourcing these resources; such as the parts fiche on our site. When parts are back-ordered, we do not receive updates from Kymco. The parts are simply shipped in bulk as they receive the parts. We do business with several major OEMs. Kymco is by far the most challenging. In fact, 95 percent of our complaints are related to Kymco orders. Furthermore, those complaints tie up an inordinate amount of our staff's time. It is the smallest piece of our e-commerce business, and by far the biggest challenge. My staff is tired of being yelled at by Kymco customers, and we do not experience this level of hostility with our other brands; and then there are the challenges in dealing with Kymco corporate. In the end, we have a pretty refined system. We do our best to fulfill orders quickly. We have no control over Kymco back-orders, and I have no confidence that Kymco is doing anything to improve their systems. If I took a vote, our staff would all say we should kill the website and focus on the brands that generate more substantial revenue. Obviously if we shut down the site, you can just order from another dealer. Remember, you can only buy OEM parts from OEM dealers in the United States, and only Kymco can order parts from Taiwan. The system is what it is. The question becomes, is it worth it? For those of you that had a positive experience. Thank you for speaking up. For those of you who had a negative experience. We are certainly sorry. Right this minute, I am very much considering killing the site, or selling it off to a smaller dealer that may be more willing to deal with the headaches. Thank Y'all and safe riding to all.
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I can tell you this concerning Parts Monster. When I needed a Left brake light switch for my 2012 DT 300, I called several other Kymco parts suppliers. I asked each if the Left and Right were the same and could be used on either side. No one had a clue, until I called Parts Monster and they knew just what I needed and they knew the switches were Not interchangeable. I received my part in a few days . When I need my next Kymco part, guess who I'll be calling. Good work Kymco Parts Monster.
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Since we are giving props to parts suppliers of Kymco products I'd like to mention Sargent's Motorsports in Portland OR. When Columbia Scooters became an independent scooter shop Sargent's took over the Kymco scooter business. They have been a dealer of Kymco off-road products for years. When I did my belt replacement and variator servce I purchased my parts through them to avoid shipping fees. They were very knowledgeable and helpful and I got my parts in a weeks time. Since they also sell Dr. Pulley parts I got those items as well. Anyone in the northwest of Oregon can be assured that they will take good care of you and your ride.
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The only thing that I don't like about my Kymco is how slow it is when my dealer orders parts. I broke the ball of the end of my left hand brake lever when I first got my LIKE (used the side stand) and it took 4 weeks to get another and I have been waiting for a new auto-choke for over two months now, luckily these two items has not stopped it from being used but as I told my dealer that if my Like needs a part that keeps it from running I can't afford to be waiting that long as it is my daily means of transport. >:(
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The only thing that I don't like about my Kymco is how slow it is when my dealer orders parts. I broke the ball of the end of my left hand brake lever when I first got my LIKE (used the side stand) and it took 4 weeks to get another and I have been waiting for a new auto-choke for over two months now, luckily these two items has not stopped it from being used but as I told my dealer that if my Like needs a part that keeps it from running I can't afford to be waiting that long as it is my daily means of transport. >:(
Gee, maybe ask your dealer why he does not keep in stock levers (and other service & tip over items) for Kymco's?
And, I bet Kymco USA has the parts in stock and the dealer just takes his sweet time to order.
CJS
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He did have a RH lever in stock but I don't think they sell enough to warrant keeping more stock other than service parts. I sent a message to Kymco Australia explaining the problem and they apologized and stated they were coming up with a better system for dealers to get parts quicker.
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I have had great results getting kymco parts via leeson's...and they are cheaper then the "monster" due to waiving the shipping costs for orders over $99. https://www.leesonsarcticcat.com/contactus.htm (https://www.leesonsarcticcat.com/contactus.htm)