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Messages - my_kymco_broke

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General Discussion / Re: Obtaining Warranty Approval? (Kymco USA)
« on: August 03, 2011, 11:46:15 AM »
Hello

I posted this topic around 9 weeks ago and said I would update the progress concerning my warranty and repairs.

In my last post I indicated  I called Kymco and their warranty claims department contacted the dealer to approve repairs on the engine. The dealer started work but it was slow going. It didn't matter much to me as I just wanted a job done right. The dealer tore down the engine and cracked it open. They found a stuck valve and excessive wear on the piston and ring(s). Upon further examination they said it looked as if the engine internals had been "nuclear grenaded." IOW, all tore up. Simply a mess. They said they couldn't say exactly why this happened as the engine was too destroyed to make heads or tales of it.

I was patient and a couple more months passed. They ordered parts sooner, but said they still needed to receive some from Kymco to start and complete work. So more time passed and finally a tentative time was given for the completion of work. And as of today I have my scooter back and its running strong! I am very happy with a job seemingly well done and with Kymco USA and the dealer, who was not the selling dealer. And although it took a few months I have read on the forums of some lesser jobs taking a month or two just waiting on a part. So I am plenty satisfied.

Essentially I have an entirely new engine, with all internals replaced. The only thing which is the same are the "cases." Which I take to mean the block, valve cover, etc.

Thanks for all the helpful posts.

I am a happy Kymco Agility 125 owner and rider once more. And I hope this engine takes me thousands of miles down the road without a hitch. I have a feeling it will.

Thanks again  ;D

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General Discussion / Re: Obtaining Warranty Approval? (Kymco USA)
« on: June 04, 2011, 02:25:38 AM »
Thank you for the replies and the heads up about the dealership needing to honor the warranty. If the Kymco dealership the scooter is presently located at drags their feet on this I will have the scooter delivered to my dealer, whom I trust implicitly. His business is a scooter only shop, unlike the large powersports store where the scooter is right now. But because of where my scooter was located when it failed I simply had it delivered to the nearest Kymco dealer and figured that would be that. I called my dealer yesterday and he gave me some good advice and indeed did say the shop the scooter is currently located should have torn  the engine down to see what the matter is even without consent from Kymco. But I guess they simply gave it a compression check and perhaps took off the CVT cover and valve cover to take a peek. Which the service manager said told them nothing.

The good news is Chip at Kymco USA gave me a call today less then 24hrs after I left a message at their Customer Service line and said he called the powersports shop and talked to the Service Manager, approving the warranty work. Now that's what I call service, and want to send a big thank you out to Kymco USA and all the good people whom work there!


Now all I have to do is deal with a dealership which seemed a bit reluctant to do a little work on their own to find the problem, and hope they make good on their word to do the work when they heard back from Kymco. Which they have as of today.

So far as what could be the matter with my scooter, who knows? I like it and think it a solid, good running scooter. But it took a dive pretty quickly. It has been very well maintained, has just 2400 miles on the odo and has had three oil changes in that time. And of course it's first service at 600 miles. My own owners manual calls for a valve clearance check at 4000kms and not before, although they may have been checked at the first service, I suppose? So at under the 4000km mark nothing was really called for except oil changes which might impact the engine in this way if neglected. If it is indeed a major engine malfunction. And as said, this all happened without warning. The scooter had run flawlessly up until the second it broke down. Never stalled, sputtered, smoked, backfired, burned oil, or anything of that matter. Performance had been good and on par for the 125cc it is, also. So I am mystified myself?

Lastly I want to say I did not post this thread to bad mouth Kymco scooters, or service and support. In fact it has turned out I think it is excellent. I simply needed some guidance on this issue, as the word of the powersports dealership was all I had to go on. And as said, I will get it out of there and to my own dealer if I feel they are putting me at the back of the line, or worse. And like another poster has said, I too would buy another Kymco scooter in a quick second. I understand I am the exception to the rule here, and most people find their Kymco scooters to be reliable and strong running. I have, also. But I suppose sometimes things go wrong and some owners will be on that end of things, too. I am one of them, but still have nothing but good to say about my Kymco scooter and look forward to riding it again asap.

This is a nice forum here and I am grateful to have found it to connect with other Kymco riders. Thanks for your support, and a big thanks to Kymco USA for getting right on the matter for me. Another Kymco scooter is most likely in my future, as my confidence has been inspired by what I consider a high level of support simply by calling and asking for it. I will update this thread as the warranty and repair process continues.


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General Discussion / Obtaining Warranty Approval? (Kymco USA)
« on: May 31, 2011, 10:57:39 PM »
Well this is my first post here and unfortunately it's not a positive one, as I did like my scooter while it lasted. My 2009 Kymco Agility 125 with around 3800km's on the clock has no engine compression whatsoever, and has been sitting at the dealer for a few weeks waiting for approval to start work from Kymco.  I am told they need to tear down the engine and disassemble things to know exactly what is wrong, but it is a no start, no compression situation as of right now.

The scooter was purchased just under a year ago, and I paid a premium over a Chinese scooter to get quality and the peace of mind a warranty brings, but now it seems left up to me to do some leg work.  I will willingly do this, but the slow response from Kymco USA to the dealer has me concerned.

Is there anything I need to know before I attempt to contact Kymco again, and whom should I contact? I checked the "Kymco USA Customer Service" thread here and saw a few pieces of information, and I found this at the website, but it must be past business hours because I get no answer

KYMCO USA
5 Stan Perkins Road
Spartanburg, SC 29307
864-327-4744
Customer Support 888-235-3417

Maybe email is the way to go? My scooter has had all it's servicing done (according to my owners manual it didn't need anything but oil changes before 4000km) and I take it real easy riding it around town. I rarely exceed 50mph indicated, most of the time keeping it at 45mph and under.

So, what might be next in this process for you owners who may have some experience obtaining warranty work? I would gladly accept a new or remanufactured engine to have bolted on if it made the repair quicker and easier, but two weeks and no reply from Kymco USA yet?  Just how far and how hard do I need to push? I know persistence pays off, but I don't want to be a nuisance, either.

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