KymcoForum.com

Hello Kymco Nation,

We are writing today from KymcoPartsMonster.  We are not here to solicit business, but rather to address some of the issues expressed on this forum.  I am always disappointed when our company fails to meet customer expectations.  We certainly don't set out to "suck".  The guys that work here do their best.  We are a full service Yamaha-Suzuki-Polaris-Vctory-Kymco dealership; and we operate a series of e-commerce websites specializing in OEM parts.   We certainly understand the issues you experience with your Kymco products as well as obtaining parts.  Kymco's headquarters is about an hour away from us.  We get shipments very quickly, but they don't do a good job of fulfilling our orders.   Kymco products are made in Taiwan.  The parts are shipped to Spartanburg SC from Taiwan.  Kymco does not provide us with an ccurate parts fiche, and we have done our very best with outsourcing these resources; such as the parts fiche on our site.  When parts are back-ordered, we do not receive updates from Kymco.  The parts are simply shipped in bulk as they receive the parts.  We do business with several major OEMs.  Kymco is by far the most challenging.  In fact, 95 percent of our complaints are related to Kymco orders.  Furthermore, those complaints tie up an inordinate amount of our staff's time.  It is the smallest piece of our e-commerce business, and by far the biggest challenge.  My staff is tired of being yelled at by Kymco customers, and we do not experience this level of hostility with our other brands; and then there are the challenges in dealing with Kymco corporate.  In the end, we have a pretty refined system.  We do our best to fulfill orders quickly.  We have no control over Kymco back-orders, and I have no confidence that Kymco is doing anything to improve their systems.  If I took a vote, our staff would all say we should kill the website and focus on the brands that generate more substantial revenue.  Obviously if we shut down the site, you can just order from another dealer. Remember, you can only buy OEM parts from OEM dealers in the United States, and only Kymco can order parts from Taiwan.  The system is what it is.  The question becomes, is it worth it?  For those of you that had a positive experience.  Thank you for speaking up. For those of you who had a negative experience.  We are certainly sorry.  Right this minute, I am very much considering killing the site, or selling it off to a smaller dealer that may be more willing to deal with the headaches. Thank Y'all and safe riding to all.



Ok Kymcopartsmontster, you cared enough to respond here. Perhaps you will respond to me. I called you 8 times today. I got disconnected each time, EXCEPT when you wanted my personal information pertaining to a  $100 gift card you are supposedly sending me. However, after all that, I tried to order a part and got transferred EVERY time, whereupon I got hung up on EVERY time. After about the third time, I began asking the operator to put a supervisor on the line WITHOUT putting me on hold. Then I was told to call 800 555 1212 for customer service, which as everyone but your operators knows, is a national information line!! Your customer service is COMPLETELY NONEXISTENT!! Very frustrated!

Or can anyone know of a different company that makes a windshield compatible with the GV?

Ok heres an update for anyone else  experiencing this same problem with their GV. BETTIN AND LOSIN, among others,  insisted the problem was the solenoid. B&L was kind enough to send me his for free with the mirrors I purchased from him. So when it came I changed it ouf and the problem persisted. So I contacted the guy who sold it to me. He, too, suggested the solenoid, but I told him I'd just replaced it. So he said he'd come over after work and take a look at it. (Nice guy, right?) After a brief general electrical inspection revealed no problems, he hooked it up and the starter engaged. So he disconnected the connection coming off the solenoid and tried it again. This stopped the starter from engaging. So, he said, that means the problem is on the other side. With the battery disconnected agsin, he reconnected the connector and began running his hand from the other lead off the solenoid going back toward the battery, looking for frayed wires that may be grounding the circuit. The first thing he came to was a sleeve with two connectors in it. He disconnected and inspected them, and apparently happy with their condition, reconnected them. He continued running his hand along those wires back to the battery, finding nothing amiss. He then reconnected the battery and it worked fine. We started and stopped it about 20 times before putting it back together, semi confident is was ok, for now, at least. (I had to get to work fast, I was already 1/2 hour late) Now I realize this problem is NOT fixed, just lurking. But I now have the tools on my bike to remove the seat as well as disconnect the battery. So if this happens again, I will have some idea of where to start looking for an easy fix. I hope this information helps one of you gurus, like B&L, to figure this thing out, for once and for all, because this has been extremely frustrating! 

Thank you! 👍

I dont have a manual, so i am not sure of how many ml of gear oil to put in.

Wow!! You all have given me some GREAT ideas. I think I got this. Conchos covering a vinyl patch glued with vinyl glue. Then, if possible and practical, I will silcone the rubber from furniture skid pads on the inside for an exceptional moisture barrier. Thanks everyone!  😎

Do q google search for ram mounts