Author Topic: Personal problem with dealers(replace dealers with whatever)  (Read 2792 times)

CROSSBOLT

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Personal problem with dealers(replace dealers with whatever)
« on: February 02, 2016, 05:18:29 PM »
You want to know what my problem with dealers/dealer techs is? You may not want to know but I'm gonna tell you anyway! I used to work on and fly airplanes. I even had my own aircraft sheet metal shop in Washington state. I was constantly bombarded by A&P mechanics by what was "legal" and what was not. The worse examples were guys fresh out of A&P school. I even had one guy pull things out of my hands to show me how to do it and he would invariably screw it up. I had 10 plugs cleaned and gapped for a 285 hp Continental and he grabs #11 out of my hand "to show me how to gap a spark plug." He commences to gap it too small, lost interest, laid the plug down and beat feet out of my shop(different shop than WA state). Well, you get the idea. This bonehead and I kinda worked for the same guy in that I was full time pilot-mechanic and he was the previous full time pilot-mechanic. The boss-man-owner liked to call this guy back in from time to time just to irritate me, I think. It worked. I don't know how many hours I wasted chasing down things this guy recommended only to find the info out of date or just plain wrong. He would get something right once in a while. Just like, "Guard dog on duty three out of seven days. Guess which day!" My buddy must have snowed someone since he is Aviation Inspector for Florida's Aviation Division last I heard. Segue forward to scooter techs at dealers/service managers or whoever blows smoke that a new People GTi300 needs a complete wiring harness and the customer must pay for 75 hours of shop time to find/repair/replace it. Or the same people at the same dealer says the top end of the same scooter is shot at 21000 miles and it is out of warranty because this dealer HAD THIS SCOOT FOR SIX MONTHS! Or take a Like 200i that would hardly run between idle and wide open and the dealer did not have the tool to see it and sure as heck would not listen to the customer. Drug his feet for six months on that one. These dealer people will hand the biggest line of hot air to a customer and expect them believe it simply because THEY ARE THE DEALER and just AUTOMATICALLY know all this stuff and we don't. Just gripes my butt if you know what I mean......

Karl
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TroutBum

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #1 on: February 02, 2016, 07:39:58 PM »
It's hard to find really knowledgeable techs. Most are there to make a buck. They don't have the passion and drive to be the best tech they can be. Part of the issue is owners concentrating on margins over customer service. You get what you pay for. Better to have steady business using top notched techs giving you lower margins than to stand steadfast on making your margins using subpar techs.

CROSSBOLT

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #2 on: February 02, 2016, 08:21:13 PM »
Yes, Trout, you got it. I guess none of these techs or owners are smart enough to ask for help. They certainly don't want help from any of us and the big mystery, they don't seem to ask Kymco USA.

Karl
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AMAC1680

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #3 on: February 03, 2016, 12:14:05 AM »
I know this is not the OPs intent but.....
I love my dealer, always there if you need them and quality service both up front and in the shop.

AMAC
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boo

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I can relate
« Reply #4 on: February 03, 2016, 01:43:11 PM »
I am an old man now. I have ridden motorcycles all my life.
The number one thing that concerns me about purchasing a cycle or scooter is service after the sale.
We have two Honda dealerships in our area that I absolutely refuse to do
business with. Had three, and it is now out of business. This one ripped me years ago. Guess their bad dealings caught up with them.
Another independent shop ripped me off one time.
This is the reason I am leery.
Poorly trained mechanics bragging about 80-100 dollar service fees make me cringe.
It must be totally frustrating for manufacturers to find honest dealerships with properly trained mechanics.
Bad dealerships will eventually "kill" a product.
The recent fiasco in Denver makes me feel uncomfortable about Kymco.
I have lost faith in everything.
« Last Edit: February 03, 2016, 09:36:21 PM by boo »
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CROSSBOLT

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #5 on: February 03, 2016, 02:34:04 PM »
Amac, has a point. We all had an idea a while back to brag on dealers that were good like Amac's. Actually, I recall very little negative about crummy dealers for quite a while. Until this latest crap from THE SAME DEALER IN DENVER!
SSDD: same stuff, different day. The difference between the hype and the performance is astounding. They want you to buy their stuff but don't know you after the sale. The crazy thing is, Kymco USA is spring-loaded to help! I guess it is just easier to shovel a load than to actually learn something.

Karl
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Three motorcycles 1960-1977 (restored a 1955 BSA)
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blue

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #6 on: February 03, 2016, 04:46:02 PM »
Been there done that.My scoot was under warrenty and getting a kymco rep. to look at it to approve the repairs was a paine. my bike was in 3 shopes and 6 monthes later I got it back. and still hand to pay a good penny.
we no longer have kymco dealers on my side of the state. I would buy a kymco again. But I would have to learn there trust befor that happens. Or my next one will be a used one .One I can fix my self.

TroutBum

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #7 on: February 05, 2016, 06:02:22 PM »
I do want to add that I have a great dealer. They sell both BMW motorcycles and scooters (Kymco, Piaggo/Vespa, Aprillia, Genuine). They've been around since the 1970s. They have always taken care of me. When two OEM batteries failed they handed me a Yausa and dealt with Kymco USA on the replacement. When a seal behind the variator leaked they fixed it pronto. If I do DIY I can buy parts through them and they are happy to answer my questions.

 I wonder why people go into business with the mindset of money first customer seconds. That is a recipe for failure. Any auto dealership worth their salt will tell you sales are one thing, but customer care is what brings them back. The cash cow for dealerships are service and parts. Get that right and you'll have them lined up. Get it wrong and they'll find a 3rd care center or DIY. Without customer care your business will not make enough money to stay open. Some scooter dealers get it, but many don't. If they just take note what makes a successfully auto dealership they have a fighting chance to make good.

Mr. Paul

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #8 on: February 06, 2016, 02:59:05 AM »
I hear ya Karl! The one thing that sticks out in your post is the condescending attitude they will take even though they do not know what the heck they are doing. Thats one reason I chose to ride a scooter versus something more complex. It is possible for ME to work on. And when I don't know what I am doing, I ask, learn, or fail.
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vespbretta

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #9 on: February 06, 2016, 01:29:05 PM »
I like TroutBum´s approach on that matter somehow. Guess he is pretty close to reality.

If you want you can also listen carefully to what an "old fart of the scene" :D has to say first hand about that subject from minute 33:45 to minute 36:05 ...


Bye the way, this whole online Tech-Workshop from Vespa Technician Rolf Soltau (San Jose, CA /originally from Hamburg, Germany) is highly recommended for DIYers.
Cheers,
Robo

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Stig / Major Tom

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #10 on: February 06, 2016, 05:43:58 PM »
I guess servicing a vehicle can get pretty boring - we don't see it that way because it is our vehicle and we don't wrench in here very often.
We're not standing there for 8 hrs....I'm thnking that sometimes it might be a mechanic taking a shortcut or skipping a procedure - rather than making a mistake or doing something incorrectly.

In 1971 I dropped my Beetle at a Mass. VW dealer for the $45 full service (timing, valves, oil, points, condenser, plugs, etc.).
A Road & Track article inspired me to do something nasty - I put a dab of paint on some areas to 'seal' them.
I paid and went into the lot to check my car. Then went back inside to wait in line at the service counter again. When my turn came, with people standing behind me, I informed the service manager that I would like him to explain to me how his mechanic adjusted my valves without removing the valve covers or changed the points without removing the distrib. cap.

After he visited my car he went to the sevice bay and had a chat with the mechanic.
VW dealers in those days had lots of windows into the service bay area - for the customers waiting for service to be completed, and for those at the service desk .

In short order the young mechanic was handing his powder blue Dr's coat to the manager. Which made me feel like crap.

Reputable dealership and manager - but one mechanic had gotten bored with his repetitive job. Made a mess of VW's 2 yr warranty. (matched only by RollsRoyce)

I ended up using a private VW mechanic - one of those nuts who love wrenching on VW's.
If I were 20 yrs younger I'd open a scooter repair shop out of my garage. Saturdays and 2 eves. a week.
Have been trying for a year to get my hands on my neighbor's 2 LIKE200i's - which have never been serviced.
I even have two stock YUASA LIKE200i batteries under full charge that I would replace his 2 dead ones with.

Ah,
What was the question again?
A Honda outing....
Stig



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Rbj

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #11 on: February 06, 2016, 07:20:04 PM »
Anyone know of a repair shop in Mississippi that won't charge $90 just for labor (Suzuki city) smh

CROSSBOLT

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #12 on: February 06, 2016, 10:41:31 PM »
Only you, Stig! I have heard many similar stories like yours. Mechs are and were paid by production not quality. Also only you supply great pics to re-center the discussion!

Rbj, $90/hr is pretty standard these days. Some more, some less. That's why most of us work on our own.

Karl
Karl

Three motorcycles 1960-1977 (restored a 1955 BSA)
Agility 50
Yager 200i
Downtown 300i
Navy tech, Ships Engineer, pilot and aircraft mechanic

Rbj

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #13 on: February 08, 2016, 03:22:48 AM »
Does anyone know I could pay to do it I don't own tools


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TroutBum

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Re: Personal problem with dealers(replace dealers with whatever)
« Reply #14 on: February 08, 2016, 05:34:28 AM »
I'm still kicking myself for not taking that course. I was all set to go and with my wife blessing no less when I backed out. I figured I wait until I had a Vespa. I hope the opportunity comes again.

I like TroutBum´s approach on that matter somehow. Guess he is pretty close to reality.

If you want you can also listen carefully to what an "old fart of the scene" :D has to say first hand about that subject from minute 33:45 to minute 36:05 ...


Bye the way, this whole online Tech-Workshop from Vespa Technician Rolf Soltau (San Jose, CA /originally from Hamburg, Germany) is highly recommended for DIYers.

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