I have been there and had them work on My scooter. They at scootertronics have other priorities in life than running their shop. While I was there wiating for their laborer of the day to install My battery, wich btw was not bad when I dropped it off, all the conversation in the shop was about "Scootermike"'s band. They had a performance the previous night. I got a very strong impression that Mike does not work on scooters, and evey part they order comes from internet sites that You could order from Yourself. I can hardly believe they are still in business, but am not suprised they can't pay the phone bill. Be carefull dealing with them. I think some day soon they will be gone.