Author Topic: A timid owner at the service desk!  (Read 170 times)

Stig / Major Tom

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A timid owner at the service desk!
« on: December 19, 2020, 03:50:07 PM »
Geesh!
A fellow Liberty owner had the final gear case fail completely and spew gear oil all over his rear tire.
The dealer repaired it under warranty.
Other than collecting the keys and riding off - the owner chose not to "bother the mechanics" by seeking any explanation of work done, parts replaced, etc.
Now his smart key has locked him out of starting his Liberty. Again it was repaired under warranty - and he will be collecting it soon , and once again "will just be happy it is fixed" - and won't bother the mechanic with questions.

I don't act a fool when picking up a vehicle after a repair - but a few simple questions are certainly in order. Heck - give 'em a chance to brag what great mechanics they are.

I don't get it.....
And, WHY post the story if you aren't going to offer more than - "had this problem - and now I don't"!

Stig

I just like this photo....

« Last Edit: December 19, 2020, 03:53:36 PM by Stig / Major Tom »
Boston Strong
Rural Ohio

And, I'm feeling a little peculiar.

CROSSBOLT

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Re: A timid owner at the service desk!
« Reply #1 on: December 19, 2020, 05:20:06 PM »
Woof! Why me in the rain?
Karl

Three motorcycles 1960-1977 (restored a 1955 BSA)
Agility 50
Yager 200i
Downtown 300i
Navy tech, Ships Engineer, pilot and aircraft mechanic

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