I have to go by memory here. I had the same issue initially but then I rechecked all the data I was putting in and the format for something, don't remember which, needed to be very specific to make it work. Something like CAPS for the letters in the VIN or formatting the phone number exactly or something like that. The owners manual doesn't have that info included.
ON another forum someone posted this link for info on Noodoe.
https://sites.google.com/view/kymconoodoe15-en/homeMaybe there will be something there that will help?
Randyo, registering the Noodoe phone app allows you to access hundreds of pre-configured displays for the clock, radar, weather, speedo, and other screens that you can put on the Noodoe screen on the bike. It also enables you to customize your own screens. In addition it gives you 3 years free of one country of your choice to download the maps for navigation. After 3 years there is a fee to renew the license for the map services.