I'm the odd man out, other than lubing chains, checking oil, air pressure, and add accessories, my bikes are 100% dealer serviced. I do however, have a unique relationship, the owner is a friend, I have done several jobs, my UXV450i, I got on a barter deal. They have gone to bat for me with Suzuki NA to resolve issues with my Vstrom, during the covid pandemic, when parts were scarce, they used non oem parts (with my permission)
But, I have gone to bat for the owner at local zoning & planning board meetings and state & Army Corps of Engineers at the Federal level, on personal projects of his and approvals for his 2nd location. They treat me good with 15% discount, 30day terms, pickup & delivery, no appointment, they will fit me in.