Fair comment TroutBum,
The issue I have with my dealer is that he wouldn't take the time to order the parts from the Kymco warehouse.
I waited my turn in line at the big parts counter....while the boys talked among themselves and grab a--ed with the cycle customers....and then politely asked how my order was doing. 3 visits to the parts counter over a 2 week period, a couple more phone calls with cheerful but empty promises.
Went home and sat down at my DELL and ordered accessories from Moxiescooter in TX, and spare parts from
http://www.motorsportmonster.com/p/Scooter-PartsIn a few days I had everything.
Not only did I
not buy any Kymco parts from my dealer, who sold me the scooter, but everything else I bought to ride a scooter came from on-line suppliers -tax free, and freq. postage free. (Locks, jackets, gloves, helmets, covers, tools, OEM parts, Michelin tires, bulbs, scooter oil, rain gear, OEM accessories, etc.)
I had the $ in my pocket - but as a scooter owner couldn't get my dealer's attention. I have subsequently found an actual scooter dealer 25 miles away who will be getting my service. They sell a lot of big motorcycles .....and Vespas and Aprilias - but agreed to service my Kymco....if I can't figure it out myself. I have never seen so many beautiful Vespas in one place- i even walked out of there with some Vespa and Aprilia brochures. you know how hard those are to come by?! (Kymco salesman printed me out a b/w sheet w/a few specs on it -no color brochures)
Warranty issues ? Well, should those come up I'll go down and bang heads with the local Kymco seller.
I would be happy to support a local scooter dealer - I just don't have one - I have a Kymco seller.