There was recently a big turnover of people at Kymco USA. They do seem a bit disorganized...……………..
A bit off-topic - but we experience a similar situation in our country. Our situation might even be worse.
When I tried to contact the official part suppliers just more than two months ago, I had to follow some leads - which eventually guided me to the reagional Suzuki distributors in our area. The guy at the local Suzuki distributors told me "all Kymco parts have been send to us - from now on you will only be able to get all parts from us".
Suzuki also sells scooters in our country, and I think the latest development can only have one of two results:
1. They might be trying to squeese the last breath from Kymco in our country.
2. They might be trying to get access to a cheaper scooter market - to supplement their existing offer to the local market.
Whatever the case - I prefer to get suitable parts from whoever is prepared to sell parts at the best prices.