very disappointed in my online parts order - final, final update

[Mancashire]

I am using the same Spanish firm for a product and am extremely please with how often they update delivery status and how pertinent the data is. I used a different source for a product ordered in mid-March with no delivery updates and still shows the same estimated delivery date which is still 2 weeks away.

[Iahawk]

called Solano Cycle and cancelled my parts order. The parts person, who was very pleasant, asked me why I'd want to do that as they had my parts order all in stock!? I told her that I'd placed the order more than 3 months ago, had emailed, texted and called them 4 times, each time being 'promised' a call back with an update and never receiving one. I said the wait and lack of communication was ridiculous and that I'd ordered what I needed from my local Kymco dealer.

She said she'd confirm that my card had not been charged (I haven't looked, yet) and would either call me back or email me back later today. Anyone actually believe that will happen?  I don't.

Bye bye Solano Cycle.

[Iahawk]

Final edit - I did receive a call back from Solano’s confirming they did not receive an initial deposit from me nor did they charge my credit card for the order. They were polite about it all but I’m still kicking myself for not ordering locally back in Feb.!

[randyo]

I'm disappointed in the vendors in general, when you add a vehicle to yer "garage" it's like the K-pipe and Spade don't exist

[Iahawk]

all right, last post...but I just got a call from my local dealer, Sun & Fun Motorsports in Iowa City telling me my entire parts order that I placed with them on Saturday (6 days ago - for my Kymco parts plus Kawasaki water pump and o  rings) was in.

6 days to get all my parts in! Love those guys.

[Stig / Major Tom]

I'm disappointed in the vendors in general, when you add a vehicle to yer "garage" it's like the K-pipe and Spade don't exist

Scooters in the USA : a bit of research is a good idea to check on dealer and parts support before purchasing certain brands and models. And, additionally, for me - ease of DIYing that scooter is critical to my purchase!
Stig