So my bike was due at the workshop yesterday for them to take a look at the issues. So I jumped on the bike ready to take it down, switched on the headlights and they didn't turn on. After around 5 seconds they came on full strength. Thinking that was weird I switched them off and back on, and they took a bit longer to switch back on. First time that had happened.
But with the headlight on I was ready to go. Had given the bike a few minutes to warm up (as I always do) and I was away. As usual for the first 10-15 minutes the bike was running fairly rough but after this seemed to become much smoother and more responsive. The ride to the service center was, thankfully, uneventful other than the roughness at the start.
Got it to the service centre and continued on to work. By 3:45 in the afternoon I had not heard anything from them so gave them a call. The response were:
1) They took the bike on 13kms of a ride (a 3km ride then a longer 10km ride) and didn't think it was particularly rough and it didn't stall. They took a quick look at the injectors and they were clean. Don't know where else to look and nothing else done.
2) Didn't think the rattling from the front end was out of the ordinary so didn't investigate.
3) They switched the headlight and it came straight on. Didn't investigate further.
Their suggestion was that I could leave the bike with them for a further few days and they would take another look. Kymco had asked them to replace the injectors in the bike in an email over a week ago but they didn't have any and had to order them in. So there was going to be a wait for them.
Needless to say I was fairly annoyed at the lack or progress so I called the dealer to tell them so and tell them I was after a refund. After numerous calls (they had to keep calling the service center) the response from them was:
1) They were annoyed that they were stuck 'in the middle' of me and the service center. They didn't like that I pointed out my contract of sale was with them and it was there legal responsibility.
2) Thought I was out of line at getting annoyed at having to leave my bike with them multiple times to get issues present from delivery fixed
3) Decided it was my fault these issues were occurring as I filled up with Premium 98RON petrol and they told me not to. Told me Kymco didn't know anything about this and it didn't matter what they said. They got very annoyed when I told them Kymco's stance is what is important here and that their opinion, as a dealer, was unimportant.
The end of my conversation with the dealer occurred when the manager of the store was screaming down the phone at me saying that they didn't care and to 'take them to court because I would lose and then they were going to come and get me'. He then hung up on me.
More than a little amused at the dealers lack of basic customer service and complete lack of understanding the damage the internet would do to his reputation, I proceeded to the Service Centre. The guys there were fairly nice and explained what they had done. I simply agreed to get them the bike for a few more days in the future (even though they don't provide loaner bikes and I live 35km away) but asked if we can check the headlights before I go as I know something is wrong.
We get out to the bike and test the headlight. They don't turn on. The service guys very quickly proclaimed it hadn't happened at all during any of their testing during the day. Looks like a faulty contact in the switch. So they have done a quick fix to the switch so the headlights turn on but have to order in replacement parts for an actual fix.
Haven't had a chance to ride the bike since letting it sit overnight to know how it goes now. Them reseating the injectors might have helped. But I still have to wait for them to get replacement injectors and headlight switch and then leave the bike with them for a few days.
As for the dealer, needless to say I will be suggesting to everyone I meet not to use them. They are pathetic.
