I've had no experience w/ them since they had a change of ownership. No idea who is running the place or if any of the old crew/mechanics are still there.
My guess is none of them are around because you wouldn't have these problems if they were.
It's an EASY fix, and shouldn't take an hour to do. Cut your losses/bring the bike home, and we'll help you get it right. You will need a handful of base gaskets, some sealer, new head gasket, and needle bearings for the wrist pin. 20 bucks worth of parts.
OR spend 500.00 to have a lawyer send them an Email.