"I want to be involved with a quality company that makes a quality product and stands behind their product and supports their dealers.
"
Kymcos are on the border line there Sir... (lol a little)
You have to really know me to understand that. Kymco is a brand I never heard of. It is also a company that builds in China "now"!
To qualify that... They still control the entire process so they are not coookkkiiieeee cutter copies of something else.
They are a decent bike for a mechanical assembly. They are far better than the worst but far worse than the best. What they do have above everyone else is a pride in what they do.
I believe Kymco may pay more to employees, and therefore they get a more conscientiously built bunch of parts (scooter). The weakest link in their US chain appears to be Dealers. It's a teething process.
Many of the shops that sell Kymco's are not qualified to maintain them, never mind repair them.
That will be your hurdle...
Build a Rep. for being the "go to shop" for advice/correct information, and the world will be a better place for everyone you deal with. You know this already...
Skadamo set up this forum. We took it and ran (w/ his blessing I hope). We are all here to help, and we (well the rest of them) do care about what happens to Kymco as a viable scooter supplier for the US. Myself... The world will still spin!
Bottom line? There is more info on this forum than there is in the KYMCO US email. Use us to help you, and I hope you will allow us to get the best service in the US from you.
I'm kissing azz to get us a forum discount on parts. Think about that for a moment... 24 thousand members looking for a source of discounted OEM parts. I KNOW you just giggled a little!
Welcome aboard.