Hi, ScootWolf:
My wife used to help take her cousin's mopeds to Mini Trail Bikes for service and recommended the shop to me after I couldn't find anyone closer who was willing to work on KYMCO scooters. Actually, AC Cycle Center said they would take care of some things (stale gas gumming up everything, tires that needed replacing, season start up) but after having my GV 250 for two weeks, they still hadn't performed a diagnosis.
The folks at Mini Trail Bikes were friendly, seemed knowledgeable, and they even had new KYMCO scooters on display in their showroom. Within 18 hours, I had a diagnosis and estimate. All the work was completed within three days of my dropping off the scooter--and this was during the busy time of the year (start of nice weather). The only iffy facet of the trip home, the first exercise of my newly motorcycle-endorsed driver's license, was the experience of the rider.
It wasn't until a couple of days later that I popped open the seat and noticed one of the battery cover screws was missing. The next day, when I tried to put something in the top box, the entire trunk raised up as though it were on a hinge. At that point, I noticed that the bolts holding the rear handrails were pretty loose, and the bolts securing the luggage rack to the back of the scooter were missing (the only reason it was still attached was the adapter frame for the top box interlaced with the luggage shelf and was itself being held (at least partially) by two of the loose bolts holding the handrails in place. When I called them, they could not find the missing bolts and screw. If I ever go for a new KYMCO scooter, Mini Trail Bikes has the inventory, but I think I'll keep hunting around for a service shop. (Depending on who answers the phone, the service department at Lilliston Honda in Vineland, which is not far from me, may be able to handle things like tire changing in the future.)
Like you, I was interested in the KYMCO two-year warranty, and found the recent promotional financing tempting. But, the People GT could use a wind screen and more under seat storage (though it is one of the few 250cc or greater scooters with a flat floorboard). For its part, the Downtown could use a top box and something more than a decorative wind screen. And as a true newbie, I was afraid to consider seriously anything larger than a 300cc machine. I ended up spending about 3/5 of the cost of a new People GT 300i or Downtown 300i to purchase my 2009 GV 250 (with 1481 miles at the time) and get it road worthy. To me, that was acceptable for a scooter that seems to be meeting my needs so far, even without a warranty. There are are number of GV 250's still out there, and for about $500 less than I paid. (I went ahead and swallowed the premium since it came with the top box and was being sold close enough to where I live that I did not have to pay for any shipping other than a quarter tank of gas in my wife's Ranger.)