Papa, I don't think dealers really have a guy monitoring emails....
I search their web site inventory....then phone them.
IF you have a good trusted dealer....I agree, they might be the best place to buy from. If, like a lot of us....there is NO scooter only dealer around, and local bike/scoot shops are indifferent to our needs...then buying at a distance has few down sides. Your warranty work will get dealt with....and much more is not to be expected in a country that does not do scooters!! :-)
Otherwise, buy a Honda CB300F, at $3999, and put the milk in a backpack.
They'll take care of you then...
Good luck,
(Just don't buy too small....so you don't have to do this again)
Stig
Put 40 miles on the Burgman before sunrise this morning)