Second note: Kymco apparently does NOT support its dealers in any manner and that is why parts are such an issue. I, therefore, will NOT purchase another Kymco unless they get their heads outta their arses in the meantime.
That is absolutely NOT the case in the U.S., I can tell you from experience. KymcoUSA is
quite responsive to (at least one of) its dealers, here. Maybe it's not to all dealers, but it is to MY dealer, at least.
Case-in-point: I had a complaint about my scooter last year, and wrote an open letter the the president of KymcoUSA about it on my little-known blog (that is, btw, highly-ranked on Google searches for "Kymco blog"). The next morning, my dealer had a voicemail from KymcoUSA, wanting to know how they could help resolve the issue.
In the intervening time, I have worked part-time for this dealer (doing the web site for the shop, and managing the store, occasionally). Parts ordering is a breeze -- it's all done online, and easy as can be, and parts show up two business days later in nearly all cases. And, they've been happy to put a technician on the phone, to assist in troubleshooting and giving tips to our mechanics on approaching a tricky repair, or clarifying steps that aren't fully-outlined in the service manuals. The other two (Taiwanese) lines the shop carries do not go this far in providing dealer support.
Just my two cents.
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