400i xciting 2017

[Steven of Troy]

Bought a brand new 400 xciting on 10th June 2017... Had 2 miles on the clock ... Rode it for the first time the next day (65miles) when I got home coolant was leaking out of the water pump.. Took it back to dealer had to wait 3 days for a new seal ..fitted it and it's still leaking.. then I called masco the company who imported it .. they send the dealer a full casing from a new engine...dealer fits it ...leak fixed...but now the engine light is on and I've now got to wait till they receive a code reader to read the fault codes .. I feel I have bought a pig in a poke ...want a refund or a new scooter..
Do you think I'm being unreasonable?

[big blue]

Yes that really does suck when you plunk down your hard earned cash and immediately have stuff go south. I hope your dealer does the right things for you. That is a nice machine, maybe only a temporary set-back.

[Steven of Troy]

Yeah it rode really well the short time I had it..
I've mailed Kymco directly explaining my disappointment

[CROSSBOLT]

Keep Kymco updated. They will be your best friend in keeping you happy.

Karl

[MJR]

Curious where you are located?

[Steven of Troy]

I'm in Glasgow Scotland
Still not got it back ..dealer no scanner to read fault codes

[ole two wheels]

Kymco's are really great bikes and the Company really does care about customer satisfaction, IMHO,  but here in the U.S. the dealer network leaves a lot to be desired. Hope you can get it all resolved quickly.

[MJR]

Thanks, was curious as the models we have here in the States are limited. Hopefully it gets resolved soon.