Yes, we usually don’t like doing warranty work. Why? The manufacturer shortchanges us. Example: a repair that pays us 1 hour under warranty will pay approximately 1.4 hours once the warranty is over. Likewise 10 hours warranty = 14 hours customer. The larger the repair the greater the disparity. Combine that with the fact that in most cases , unless we figure out a shortcut, it’s almost impossible to perform most jobs in the allocated warranty time, and you see why.
Having said that, it’s still our DUTY to perform any needed repairs as long as we can get reimbursed by the manufacturer. And when a customer points out a very minor leak, we may GROAN. But we know it’s our duty to fix it.
Management usually WANTS us to fix it because it’s sure money. So it seems as if they would gladly fix your car. After all, THEY don’t do the work, we do. .
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