Just going through the members directory and notice non the the Hero members are active so why not ? Unless they were just full of it they were valuable to this forum .
My company send gifts / notes , and specials out to keep them with us . I enlist the help of my venders {Kymco ] in this case to go after them .
Keeping an existing customer is 100 times easier that find a good new one
Well, I'm retired. But am not a retired blabbermouth! I love this forum. There are many who show and go, guys with 50's that won't start or run, come here get it fixed and either ride off or get discouraged and disappear. I love to help troubleshoot and learn. I take particpcular delight in retraining dealers to pull their heads out and take care of customers. That has diminished greatly since the importer has failed everyone and the dealers have diminished in numbers.
I see this scooter thing as a niche market in this USA where it is a big deal in foreign markets. I see a troublesome thundercloud with dealers that cannot make any real money on scooters while the motorcycle market is really depressed. ATV and side-by-sides are pretty regional. I see dealer techs who are disinterested in servicing anything that is nearly impossible to make a commission. Plus most of the techs I have met are seriously challenged.
I see a real opportunity for the importer to make things really attractive to handle scooters but they suffer from Not Invented Here, NIH, philosophy: they didn't think of it so it's not a good idea.
There is NO tech school on Kymcos. That's okay since they are not that complex anyway but the service manuals are really deficient to assist the tech learning the systems. That's where we come in. We, here, have learned things about the different models the dealers will never take the time to learn. That's okay, too, because we have been volunteered (well, I have volunteered us!) to assist since we have fixed things the dealers were unable or unwilling to fix. That offer has been ignored to date.
Now, you have an idea for a new shop in east PA. That's good. There are niche businesses that do well because they are good and reachable. You may want to consider a location that is not so tax crazy as the general northeast.