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Author Topic: Dealer problems  (Read 1530 times)

CROSSBOLT

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Dealer problems
« on: June 03, 2020, 02:46:12 PM »
Chandler Powersports is shafting a new purchaser of an X-town 300i. Check out Kymco Riders of America on facebook. The rider is Mike Getz.

Chandler, AZ
« Last Edit: June 03, 2020, 02:53:22 PM by CROSSBOLT »
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Karl

Three motorcycles 1960-1977 (restored a 1955 BSA)
Agility 50
Yager 200i
Downtown 300i
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Kansas kymco

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Re: Dealer problems
« Reply #1 on: June 03, 2020, 07:31:27 PM »
Don't do facebook.
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In parts 200S and Grand Vista and my motorcycles 2 CS BMW'S and one GS BMW.

Sold-32 Kymco scooters of various sizes this summer.

Stig / Major Tom

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Re: Dealer problems
« Reply #2 on: June 03, 2020, 07:39:52 PM »
Quote from: CROSSBOLT on June 03, 2020, 02:46:12 PM
Chandler Powersports is shafting a new purchaser of an X-town 300i. Check out Kymco Riders of America on facebook. The rider is Mike Getz.

Chandler, AZ
I don't do FB - what's his problem with the dealer.

Stig
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Boston Strong
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big blue

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Re: Dealer problems
« Reply #3 on: June 03, 2020, 07:45:54 PM »
I read the F/B post earlier good advice to have him get the Kymco Rep. involved to rattle the dealer's cage.
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2012 Kymco Like 200i LX (Sold)  Salem, Oregon USA

CROSSBOLT

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Re: Dealer problems
« Reply #4 on: June 03, 2020, 08:00:06 PM »
Quote from: Stig / Major Tom on June 03, 2020, 07:39:52 PM
I don't do FB - what's his problem with the dealer.

Stig
OK, I get you guys not doing facebook! I understand. Kymco Riders of America is a page on fb and this Mike Getz buys this 2020 X-town 300i with a few blemishes and a loose mirror (like on the Downtown) and a signal light on that mirror that doesn't work. The dealer ogre under a bridge tells him rudely that Mike broke the mirror and he ain't gonna fix it!

The dealer ogre says that mirror not supposed to move. Well, I bet tech-type did not get the locknut tight and forgot to plug the light in. Anyway, typical dealer indifference.
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Karl

Three motorcycles 1960-1977 (restored a 1955 BSA)
Agility 50
Yager 200i
Downtown 300i
Navy tech, Ships Engineer, pilot and aircraft mechanic

randyo

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Re: Dealer problems
« Reply #5 on: June 03, 2020, 09:47:51 PM »
that sucks, cause all it takes is 1 bad customer interaction to negate a thousand good ones, if dealers are as stressed in AZ as they are here in northern new england, I understand how it is happening, my local dealer has just closed out last May, as his best month ever in sales, in 21 years in business, service department is actively seeking mechanics. 
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RandyO
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CROSSBOLT

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Re: Dealer problems
« Reply #6 on: June 03, 2020, 11:29:22 PM »
Quote from: randyo on June 03, 2020, 09:47:51 PM
that sucks, cause all it takes is 1 bad customer interaction to negate a thousand good ones, if dealers are as stressed in AZ as they are here in northern new england, I understand how it is happening, my local dealer has just closed out last May, as his best month ever in sales, in 21 years in business, service department is actively seeking mechanics.
I'm a little dense sometimes but your dealer did real well in May? Right?
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Karl

Three motorcycles 1960-1977 (restored a 1955 BSA)
Agility 50
Yager 200i
Downtown 300i
Navy tech, Ships Engineer, pilot and aircraft mechanic

randyo

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Re: Dealer problems
« Reply #7 on: June 04, 2020, 01:17:03 AM »
Quote from: CROSSBOLT on June 03, 2020, 11:29:22 PM
I'm a little dense sometimes but your dealer did real well in May? Right?

yes, best month since opening 21 years ago/   owner is  also opening another new shop, I am working with him to get environmental permits to open for next season. Right now, he can't get enuf units, his stock is beginning to dwindle, warehouse empty, trade ins sold before they even clean em up.
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RandyO
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Stig / Major Tom

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Re: Dealer problems
« Reply #8 on: June 04, 2020, 10:54:27 PM »
Are you referring to offroad vehicles, or scooters?
Stig
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Boston Strong
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Kansas kymco

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Re: Dealer problems
« Reply #9 on: June 05, 2020, 09:33:43 AM »
I don't mean to sound cold but we are only hearing one side of the story. I know the dealer I use is very accommodating but if you look on reviews he has some negative ones as well. I don't know what transpired but I try to get both sides before passing judgement. 

I looked up Chandler Powersports reviews and in 127 reviews they got 4.4 out of 5 stars. One guy gave a 1 star rating because he drove there and they were closed. Dealers response was they were closed because of Covid 19. You would think a logical person would have called first to make sure they were open in a pandemic.

To many people use social media to blast a business when they don't get their way.

Example: A campground I use that I know the owners got a poor review from a patron because it rained the whole weekend, campground does not control the weather. Again people should look at the forcast not blame the campground.
« Last Edit: June 05, 2020, 10:41:14 AM by Kansas kymco »
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In parts 200S and Grand Vista and my motorcycles 2 CS BMW'S and one GS BMW.

Sold-32 Kymco scooters of various sizes this summer.

Stig / Major Tom

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Re: Dealer problems
« Reply #10 on: June 05, 2020, 10:50:35 AM »
I've left a couple complaints on Yelp for my coffee shop because someone took my favorite parking spot.....plus his restroom is festooned with photos of the Rat Pack. I don't know Sinatra well enough to do my business in there......
Stig

« Last Edit: June 05, 2020, 07:04:14 PM by Stig / Major Tom »
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Boston Strong
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Neil955i

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Re: Dealer problems
« Reply #11 on: June 05, 2020, 03:17:07 PM »
Quote from: Stig / Major Tom on June 05, 2020, 10:50:35 AM
I've left a couple complaints on Yelp for my coffee shop because someone took my favorite parking spot.....plus his restroom is festooned with photos of the Rat Pack. I don't know Sinatra well enough to do my business in there......
Stig

Stig

Typed in Bold "Irony" font?...
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Regards & ride safe,
Neil

Current garage:  Kymco DTX360 & Triumph Street Triple 675R
Past bikes: BSA C15. Honda S/wing (GL500). Kawasaki GPz750. BMW K100RS. Kawasaki GPZ900R. Yamaha FJ1200 x2. Sprint. Triumph Daytona 900. Kawasaki ZX-7R. T595 Daytona. Kawasaki ZX-9R x2. Triumph Daytona 955i. X-Town

Stig / Major Tom

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Re: Dealer problems
« Reply #12 on: June 05, 2020, 07:13:06 PM »
Quote from: Neil955i on June 05, 2020, 03:17:07 PM
Typed in Bold "Irony" font?...
My latest Yelp is a complaint that he's threatening to go topless, like the girls did at the Goat coffee shop.
He was seen fashioning a giant hair-net for his chest.....

The Goat makes only medium strenght coffee. Don't know what the attraction is.

Major Tom

and no, there won't be any photos. I fell and tore the crotch out of my jeans running to get over there .....

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Boston Strong
Rural Ohio

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randyo

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Re: Dealer problems
« Reply #13 on: June 05, 2020, 07:46:50 PM »
Quote from: Stig / Major Tom on June 04, 2020, 10:54:27 PM
Are you referring to offroad vehicles, or scooters?
Stig

all vehicles, scooters, bikes, atvs, sxs, watercraft, & slingshots, multi-brand dealer, selling more of  everything, except maybe no sleds this month

and they are getting MSRP+   
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RandyO
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CROSSBOLT

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Re: Dealer problems
« Reply #14 on: June 06, 2020, 02:39:16 PM »
Mike Getz has had excellent results by contacting Kymco USA! The new guy, VP Joe personally called the dealer and the problem will be solved! Looks like the new gang in SC is serious! Oh, happy day!
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Karl

Three motorcycles 1960-1977 (restored a 1955 BSA)
Agility 50
Yager 200i
Downtown 300i
Navy tech, Ships Engineer, pilot and aircraft mechanic

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