Author Topic: NSR: dealings with the service industry  (Read 223 times)

Stig / Major Tom

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NSR: dealings with the service industry
« on: August 04, 2021, 09:19:25 PM »
Mechanics, restaurants, plumbers, etc.
Folks who provide a service to us.
We had a good experience last w/e.
Booked a table for our anniversary dinner at the Cheese Cake Factory.
Very, very busy on Saturday evenings! (folks were waiting 90 mins)

You don't need a tie - but flip-flops would be wrong.
I used the men's room (very nice) while my wife and daughter were being promptly seated.

Waitress tried to seat my wife at a booth next to the kitchen.
The Mrs wasn't having it, but sweetly -  -  "This is our anniversary dinner. Please, can we do better?!" overheard by a passing waiter - he moved us to one of the few primo tables by the windows.

Daughter came to fetch me - pointing out that, "Glad you weren't here Pop - mom handled this very well."
It really was a great table!

We ordered - and then they did the unthinkable (in the restaurant business - you don't do this!) . Brought two of the three meals. Daughter's Steak Dianne was MIA.
The poor waitress was hyperventilating.
And missing.
And missing.
Just before I was going to go bear hunting - the manager arrived.  "So very sorry! A mix-up at the grill. They had to remake the young lady's dinner."
He was so sincere - even I couldn't be mad at him.

"Please let us buy her dinner this evening?"

My wife went into full Mom mode, "Oh goodness - we all make mistakes etc., etc."  - but I stopped her just before she apologized for ordering such a difficult meal and stressing the staff...
Manager was very grateful for our understanding attitude.

After the coffee and cheese cake I asked for the bill.
The waitress informed me that our meals were taken care of by the restaurant. (should have been @$120, before tips)

I tipped her $30. Wife tracked down the waiter who had  reseated us & tipped him as well.

What a goofy evening!




Stig

« Last Edit: August 09, 2021, 12:26:39 PM by Stig / Major Tom »
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CROSSBOLT

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Re: NSR: dealings with the service industry
« Reply #1 on: August 04, 2021, 09:45:57 PM »
What a great story! Re-establishes the more refined tactics of really great people!
Karl

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Neil955i

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Re: NSR: dealings with the service industry
« Reply #2 on: August 05, 2021, 12:58:18 PM »
What a fantastic experience, customer service at its very best.  Yes we all make mistakes, it's how you extricate yourself that shows the difference between the mundane and excellence!  A belated Happy Anniversary to you both.
Regards & ride safe,
Neil

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Past bikes: BSA C15. Honda S/wing (GL500). Kawasaki GPz750. BMW K100RS. Kawasaki GPZ900R. Yamaha FJ1200 x2. Sprint. Triumph Daytona 900. Kawasaki ZX-7R. T595 Daytona. Kawasaki ZX-9R x2. Triumph Daytona 955i. X-Town

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