Malossi Store Site

[Scootsuper9]

Has anyone ordered directly from the Malossi store before? I put in an order, paid, got an error, and now I have a credit charge and no email confirmation of the order or shipping information.

I filled out a contact forum yesterday, hoping it has either went through or they will get in touch. I just wanted to know anyone else’s experience with them. I figured it would have been better than going through a secondary vendor.

[Ruffus]

Yes, I ordered two times directely from Malossi store here in Italy. Two times a CVT kit for a LIKE 200i. All went smooth. Came with a set of a new counterspring coil, gliders, rollers and larger inner drive

.https://www.kymcoforum.com/index.php?topic=30655.msg215843#msg215843

[Scootsuper9]

Appreciated! I found out I had a typo in my email from them “.cm” instead of “.com”. They got back to me on that, I assume they are just not 100% on with their small shop and more focused on distribution and other things.

So far so good, I will keep updated as to when I get my order. Always a fan of their products.

[Ruffus]

Yes, I guess here in EU are shops pretty sharp when it comes to customer care, when I ordered a larger quantity of spareparts I got a nice KYMCO jacket as a gift with my parts.
Was not Malossi but a other italian shop.

[Beaker99]

I've been ordering from them for the past 3 years with no major issues. I have found that communication is poor, as in I get no email updates about my purchase being shipped etc, and it seems to take 4-5 weeks to arrive, but it does always get here eventually and their products have been good. 

[monkeybongos]

Just checked the Malossi site, the price listed for the air filter I recently ordered from a US company was higher, plus an even higher shipping cost (which is understandable).

Odd that a made in Italy product cost less from a US distributor than the manufacturer itself.

[KymcoRockr]

Has anyone ordered directly from the Malossi store before? I put in an order, paid, got an error, and now I have a credit charge and no email confirmation of the order or shipping information.

I filled out a contact forum yesterday, hoping it has either went through or they will get in touch. I just wanted to know anyone else’s experience with them. I figured it would have been better than going through a secondary vendor.

If you're in the United States, you did buy from a secondary vendor. The company that distributes Malossi products in Belgium owns Malossistore for the US, and are not in any other way connected to Malossi. Probably paid more than you would have if you bought it in the United States too.

[Scootsuper9]

Yeah I think I made off pretty well. Fresh 70cc kit, multivar and delta clutch altogetheter for about 360 after tax and shipping. A 70cc kit alone is 285$ on racing planet, 100$ for the multivar variator and $100 for the clutch without the bell.

Malossi store is a direct subsidy of malossi but they use local vendors to fulfill orders I believe.

[KymcoRockr]

Malossi store is a direct subsidy of malossi but they use local vendors to fulfill orders I believe.

Your belief is incorrect. Malossi store is a webtool Malossi distributors can use to sell products. It is not a subsidy of Malossi.
You got a decent deal. A little higher than you would have paid for the same items in the US, once you figure out the difference between euros and dollars, but not bad. And if you believe you are buying directly from Malossi, good for you. 

[Scootsuper9]

I paid 360 USD after tax and shipping. Where would you find cheaper in the US because I’d love to know where to shop instead. Prices ive seen (no shipping or tax included)
Cylinder: 210-270
Clutch and bell: 185$
Multivar: 127$

Comes out to around 500$ before shipping and taxes. But would love to hear where everyone else gets their parts (aside from ebay)