I don't know about "new", they're, what, 4 years old as a model worldwide.
I would have thought that that would have been long enough these days for it to bed in, and in any case the machanical bits and pireces are all standard. There was a fault on mine on day one, and by the end of day three they had sources the parts, fitted them and delivered it back to my home.
But I take your point regarding the tupperware.
I did quite a bit or research when I got mine and only bought it becuase support was pretty good locally.
My first choice, (after the obvious Honda, Yamaha and Suzuki offereings), was Piaggio XEVO400, but alas crap support in the county, (Frazers - Gloucester, steer well clear...).
From what I've heard about Italian electrics I'm still glad I went the way that I did, even if I did lose 3 horsepower.