Went to service, man checked the scooter somewhat with start and quick stop but couldn't produce what I said I felt several times. They are not very familiar with shock action but did state that if they are to be serviced, "much has to be taken apart to get to them. His bottom line, didn't really feel anything has to be done with them. Further, said, there has to be some shock action and as long as not bottoming out all the time, it will be ok. So....I have to go with that and wanted to pass that on here.