Do you make your coustermer go threw a waiting time so the kymco rep gives theam a ok to fix the scoot. That I beleave should never happen here in michigan we have to go threw all that.It would be nice to take a scoot in and just get fixed with no questioned asked. Warrenty or not.
warrenty are not worth poop. if a company wants to get out of then the usualey do...
but yes if thought of foul play ie the product has been broke scratched by coustomer then thats it......
i dont like that side of the work. but most of the time if genuine then falt is resolved........
the problem is for the warenty its covered by the manufacture ,most of the time china... buy the time you emale them of the problem, that takes 3 days or so to hear back from them. then they want order no seral no pictures of fault etc. that takes another 3 days or so.
normaly after that they send replacement parts no quibble. but they may charge air fraight 1 week( expensive) or ship 3 months.
just a good job it doesnot happen often....
if just a cheep item under £50 then ill just give them the new part. not worth the hastle.