DO NOT BUY from KYMCOPARTSONLINE.COM

[mrbios]

Hello Kymco Nation, We are writing today from KymcoPartsMonster ...

Update: 03-24-2015

I had placed an order for the carb bowl drain screw and a small bolt that totaled $13 with shipping.  After emails went unanswered and months went by I filed a charge back with Visa.  I then got an email and I said cancel the order.  Not sure what is going on on their end but dissappointed that I can't get parts from them because my local dealer charges 50% above list price! 

The last thing I ordered from my local dealer was the side mirror.  They charged me $13 shipping even though it was being shipped to the dealer!  The total was $180 with tax.  That seemed a little high for a mirror.

However, the mirror only took around 2 weeks? to arrive so I question the idea that Kymco takes too long to ship parts.  I asked my dealer how Kymco is compared to the other brands they carry like piaggio, vespa, genuine, sym etc and they said about the same.

[BettinANDlosing]

I don't see what the big deal is, its not hard getting parts from Kymco at all, just be glad you don't own a SYM. I deal with Kymco on a daily basis and they really do an awesome job of keeping up on orders. It's all about communication, if we have a customer with a back ordered part we call them and see if they want it or not, it's that simple.

[Yager200i]

I concur on the recommendation to avoid KymcoPartsOnline.com... I ordered two fan motors and a throttle position sensor from this site on 01 Oct 2013.

One fan motor and the TPS was finally delivered on 24 Mar 2014. One fan motor has yet to be delivered. Note that makes 8 months and counting.

There were several inconsistencies in the email sent from KymcoPartsOnline.com to me... they said the parts were shipped, then that they were waiting for them to be shipped from Kymco, then that they'd arrived and were being repackaged to be reshipped, then that they were waiting for them to be shipped from Kymco, etc., etc.

Because it was nearly $225 worth of parts, and because KymcoPartsOnline.com is in the same state as I am, I finally was forced to threaten small claims court. The parts arrived shortly afterward, minus one fan motor, which I'm still waiting for.

I've got the full chronology of the transaction, including full emails with headers. I'll post it when the last fan motor has been shipped.

[rofrev]

Kymcopartsonline sigue estafando, yo compre en Diciembre 2014 y no me enviaron repuestos, reclamo por email y aveces me responden (Alonso Martinez) si quiero los repuestos o devolución del dinero. Le respondo y nun mas vuelve a responder.
No compren en esta empresa.

[Yager200i]

My experience with KymcoPartsOnline.com (Part 1)

I ordered two fan motors and a throttle position sensor for the 2010 Kymco Yager GT 200i scooter on 01 Oct 2013. The parts are to be used to build a custom electric coolant pump and fan controller.

I've snipped unnecessary headers from the emails posted below.

Here's the initial introduction email sent from KymcoPartsOnline.com to my email address upon them receiving my order:
================================================================
From KYMCOPARTSONLINE Tue Oct  1 13:30:45 2013
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Tue, 01 Oct 2013 20:30:47 +0000
Return-Path: <kymco@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1498.mail.bf1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from 127.0.0.1  (EHLO sco.scootershop.com) (192.232.244.164)
  by mta1498.mail.bf1.yahoo.com with SMTP; Tue, 01 Oct 2013 20:30:46 +0000
Received: from kymco by sco.scootershop.com with local (Exim 4.80.1)
  (envelope-from <kymco@sco.scootershop.com>)
  id 1VR6aj-00017K-EU
  for XXXXXXXXXXXX@yahoo.com; Tue, 01 Oct 2013 15:30:45 -0500
To: "XXXXXXXXXXXXXXXX" <XXXXXXXXXXXX@yahoo.com>
Subject: Welcome to KymcoPartsOnline
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
MIME-Version: 1.0
X-Mailer: osCommerce Mailer
Content-Type: multipart/alternative;
   boundary="=_df7440c54cd80ea098d8f88751e33e6c"
Message-Id: <E1VR6aj-00017K-EU@sco.scootershop.com>
Date: Tue, 01 Oct 2013 15:30:45 -0500

Welcome to KymcoPartsOnline !

You can now take part in the various services we added to our website. These services include:

Address Book - We can now deliver your products to addresses other than yours! This is perfect to send birthday gifts directly to the birthday-person themselves.

Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out.

Order History - View your history of purchases that you have made with us.

Products Reviews - Share your opinions on products with our other customers.


For help with any of our online services, please contact us at: info@kymcopartsonline.com.

Note: This email address was given to us by one of our customers. If you did not signup to be a member, please send an email to info@kymcopartsonline.com.

Thank You,

Team at ScooterShop
================================================================



And here's the order confirmation email sent from KymcoPartsOnline.com:
================================================================
From KYMCOPARTSONLINE Tue Oct  1 13:34:22 2013
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Tue, 01 Oct 2013 20:34:24 +0000
Return-Path: <kymco@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1074.mail.ne1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from 127.0.0.1  (EHLO sco.scootershop.com) (192.232.244.164)
  by mta1074.mail.ne1.yahoo.com with SMTP; Tue, 01 Oct 2013 20:34:23 +0000
Received: from kymco by sco.scootershop.com with local (Exim 4.80.1)
   (envelope-from <kymco@sco.scootershop.com>)
   id 1VR6eE-0001DN-8R
   for XXXXXXXXXXXX@yahoo.com; Tue, 01 Oct 2013 15:34:22 -0500
To: "XXXXXXXXXXXXXXXX" <XXXXXXXXXXXX@yahoo.com>
Subject: Order Process
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
MIME-Version: 1.0
X-Mailer: osCommerce Mailer
Content-Type: multipart/alternative;
   boundary="=_a2e615be282e54d227cc1dfedcc9df16"
Message-Id: <E1VR6eE-0001DN-8R@sco.scootershop.com>
Date: Tue, 01 Oct 2013 15:34:22 -0500

KymcoPartsOnline
------------------------------------------------------
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013

Products: Some parts may take 5-8 days for shipment if they not in stock at this time. It may
take a little longer but please be assured that you will receive your parts. We appreciate your
patience.
------------------------------------------------------
2 x Yager GT 200i - MOTOR ASSY FAN - 19030-KHD8-9000 (19030-KHD8-9000) = $157.50
1 x Yager GT 200i - THROTTLE POSITION SENSOR - 34300-KKE3-900 (34300-KKE3-900) = $38.75
------------------------------------------------------
Sub-Total: $196.25
United States Postal Service 6 lbs, 0 oz (Priority Mail 2-Day^â„¢): $12.90
CA TAX 7.75%: $15.21
Total: $224.36
================================================================



On 15 Oct 2013, I sent the following:
================================================================
Hi, Michael.

I still haven't received the throttle position sensor and fan motors
that I ordered. Is there anything wrong with the order?
================================================================



On 17 Oct 2013, Michael Koslov of KymcoPartsOnline.com and ScooterShop.com
replied:
================================================================
From info@kymcopartsonline.com Thu Oct 17 13:59:28 2013
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.160; Thu, 17 Oct 2013 20:59:31 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1556.mail.ne1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from 127.0.0.1  (EHLO sco.scootershop.com) (192.232.244.164)
  by mta1556.mail.ne1.yahoo.com with SMTP; Thu, 17 Oct 2013 20:59:30 +0000
Received: from localhost.localdomain ([127.0.0.1]:55830 helo=scootershop.com)
   by sco.scootershop.com with esmtpa (Exim 4.80.1)
   (envelope-from <info@kymcopartsonline.com>)
   id 1VWufJ-0003i9-1h
   for XXXXXXXXXXXX@yahoo.com; Thu, 17 Oct 2013 15:59:29 -0500
Date: Thu, 17 Oct 2013 15:59:28 -0500
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: KYMCOPARTSONLINE.COM Customer Receipt/Purchase Confirmation
In-Reply-To: <1381894686.4972.YahooMailNeo@web140103.mail.bf1.yahoo.com>
References: <F6C73801D4D4472D8504225B4FC11BF5@anet.ad>
 <1381894686.4972.YahooMailNeo@web140103.mail.bf1.yahoo.com>
Message-ID: <cba3389d1012a06a65a382cfd22b04a9@kymcopartsonline.com>
X-Sender: info@kymcopartsonline.com

hey xxxxxx i didnt have this in stock but i already order it from kymco
direct.

The order is ok. I will ship the parts as soon i get in stock which will
be in the next few days.
================================================================



Note shipping prediction #1: 20 Oct 2013



On 25 Nov 2013, I sent another email:
================================================================
Hi, Michael.

I was wondering if you had any information on when the below order
would be delivered? Has the factory given you any update on when
they'll ship the Kymco Yager GT200i cooling fan motors and the
Throttle Position Sensor I ordered? It was ordered on 01 Oct 2013. so
it's been a while.
================================================================



On 25 Nov 2013, Michael Koslov replied:
================================================================
From info@kymcopartsonline.com Mon Nov 25 13:32:55 2013
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.160; Mon, 25 Nov 2013 21:32:58 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1622.mail.gq1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from 127.0.0.1  (EHLO sco.scootershop.com) (192.232.244.164)
  by mta1622.mail.gq1.yahoo.com with SMTP; Mon, 25 Nov 2013 21:32:57 +0000
Received: from localhost.localdomain ([127.0.0.1]:38663 helo=scootershop.com)
   by sco.scootershop.com with esmtpa (Exim 4.80.1)
   (envelope-from <info@kymcopartsonline.com>)
   id 1Vl3m3-0003TJ-Vg
   for XXXXXXXXXXXX@yahoo.com; Mon, 25 Nov 2013 15:32:56 -0600
Date: Mon, 25 Nov 2013 15:32:55 -0600
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: KYMCOPARTSONLINE.COM Customer Receipt/Purchase Confirmation
In-Reply-To: <1385413967.13608.YahooMailNeo@web140102.mail.bf1.yahoo.com>
References: <F6C73801D4D4472D8504225B4FC11BF5@anet.ad>
 <1385413967.13608.YahooMailNeo@web140102.mail.bf1.yahoo.com>
Message-ID: <c8a500e3ec19906c140111ca7903ebf3@kymcopartsonline.com>
X-Sender: info@kymcopartsonline.com

I apologize for the delay i have ordered them from kymco but they have
not arrived to my warehouse.

i will keep you update on monday on the upcoming week.
================================================================



Note that this is promise #1 to keep me updated on 02 Dec 2013



Of course, he didn't keep me updated on 02 Dec 2013. I gave him 20 days,
then sent him another email on 22 Dec 2013:
================================================================
Hi, Michael.

Just wondering if there's any update on the parts I ordered? It's been
nearly 3 months since they were ordered. We have to arrive at some
conclusion to this.
================================================================



Receiving no reply, and starting to get frustrated with how long the
order was taking, I offered a concession that would allow him an
easier method of delivering what I'd ordered, or at least a close
facsimile of what I'd ordered.


I sent the following email on 04 Jan 2014:
================================================================
Hi, Michael.

I've been conversing with my electronics guy, the one who's building the
circuitry for me. He says it doesn't have to be Kymco Yager GT 200i
cooling fan motors and Throttle Position Sensor (TPS)... a fan is a fan,
and the circuitry will have the ability to adjust to the different
resistance ranges of the TPS on different bikes.

So if you've got 2 cooling fan motors and a TPS from another bike in stock,
or can quickly order it, you could do that. If it costs more, I'll make up
the difference, if it costs less, you can keep the overage I paid already.

Let me know what you decide to do.
================================================================



To which Michael Koslov replied on 06 Jan 2014 (2 days later):
================================================================
From info@kymcopartsonline.com Mon Jan  6 11:53:35 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Mon, 06 Jan 2014 19:53:37 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1535.mail.gq1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from 127.0.0.1  (EHLO sco.scootershop.com) (192.232.244.164)
  by mta1535.mail.gq1.yahoo.com with SMTP; Mon, 06 Jan 2014 19:53:37 +0000
Received: from localhost.localdomain ([127.0.0.1]:44202 helo=scootershop.com)
   by sco.scootershop.com with esmtpa (Exim 4.80.1)
   (envelope-from <info@kymcopartsonline.com>)
   id 1W0GEx-0007NG-Kc
   for XXXXXXXXXXXX@yahoo.com; Mon, 06 Jan 2014 13:53:36 -0600
Date: Mon, 06 Jan 2014 13:53:35 -0600
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: KYMCOPARTSONLINE.COM Customer Receipt/Purchase Confirmation
In-Reply-To: <1387739463.74485.YahooMailNeo@web140105.mail.bf1.yahoo.com>
References: <F6C73801D4D4472D8504225B4FC11BF5@anet.ad>
 <1385413967.13608.YahooMailNeo@web140102.mail.bf1.yahoo.com>
 <c8a500e3ec19906c140111ca7903ebf3@kymcopartsonline.com>
 <1387739463.74485.YahooMailNeo@web140105.mail.bf1.yahoo.com>
Message-ID: <bb26900583465107899138fc0006e067@kymcopartsonline.com>

Hello xxxxxxx what is your order number so i can check on your order.
================================================================



Really?! I find it especially hard to believe that he didn't know my order
number, given that I'd replied in-thread, which contained the full details
of my order!


I immediately sent back the order number details on 06 Jan 2014. It
wasn't hard to do, given that it was still in the quoted text of the
emails we were exchanging:
================================================================
------------------------------------------------------
Order Number: 7829
Detailed Invoice:
https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013

Products: Some parts may take 5-8 days for shipment if they not in
stock at this time. It may take a little longer but please be assured
that you will receive your parts. We appreciate your patience.
------------------------------------------------------
2 x Yager GT 200i - MOTOR ASSY FAN - 19030-KHD8-9000 (19030-KHD8-9000) = $157.50
1 x Yager GT 200i - THROTTLE POSITION SENSOR - 34300-KKE3-900 (34300-KKE3-900) = $38.75
------------------------------------------------------
Sub-Total: $196.25
United States Postal Service 6 lbs, 0 oz (Priority Mail 2-Dayâ„¢): $12.90
CA TAX 7.75%: $15.21
Total: $224.36
================================================================



To which Michael Koslov replied on 06 Jan 2014:
================================================================
From info@kymcopartsonline.com Mon Jan  6 14:36:22 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.162; Mon, 06 Jan 2014 22:36:25 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1309.mail.gq1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from localhost.localdomain ([127.0.0.1]:53234 helo=scootershop.com)
   by sco.scootershop.com with esmtpa (Exim 4.80.1)
   (envelope-from <info@kymcopartsonline.com>)
   id 1W0ImU-0000H5-RG
   for XXXXXXXXXXXX@yahoo.com; Mon, 06 Jan 2014 16:36:23 -0600
Date: Mon, 06 Jan 2014 16:36:22 -0600
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: KYMCOPARTSONLINE.COM Customer Receipt/Purchase Confirmation
In-Reply-To: <1389047262.39402.YahooMailNeo@web140103.mail.bf1.yahoo.com>
References: <F6C73801D4D4472D8504225B4FC11BF5@anet.ad>
 <1385413967.13608.YahooMailNeo@web140102.mail.bf1.yahoo.com>
 <c8a500e3ec19906c140111ca7903ebf3@kymcopartsonline.com>
 <1387739463.74485.YahooMailNeo@web140105.mail.bf1.yahoo.com>
 <bb26900583465107899138fc0006e067@kymcopartsonline.com>
 <1389047262.39402.YahooMailNeo@web140103.mail.bf1.yahoo.com>
Message-ID: <ebe7612259ce76c638d1a2a722575c0c@kymcopartsonline.com>

hello xxxxxxx you order has been order and its on its way.
================================================================

[Yager200i]

My experience with KymcoPartsOnline.com (Part 2)

Note that this makes shipping prediction #2.

Shipping prediction #1: 20 Oct 2013
Keep me updated #1: 02 Dec 2013
Shipping prediction #2: 06 Jan 2014



I requested a shipping number on 19 Jan 2014:
================================================================
Hi, Michael.

Do you have a shipping number so I can track the package? It's been two
weeks since you said it was shipped, and nothing has been delivered yet.

It's been 110 days since the order was placed.
================================================================



To which Michael Koslov replied with a rather cryptic message on 10 Feb 2014:
================================================================
From KYMCOPARTSONLINE Mon Feb 10 15:01:17 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.161; Mon, 10 Feb 2014 15:01:19 -0800
Return-Path: <scooters@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1318.mail.gq1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from scooters by sco.scootershop.com with local (Exim 4.80.1)
   (envelope-from <scooters@sco.scootershop.com>)
   id 1WCzqn-00005z-Mk
   for XXXXXXXXXXXX@yahoo.com; Mon, 10 Feb 2014 17:01:17 -0600
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Order Update
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
Message-Id: <E1WCzqn-00005z-Mk@sco.scootershop.com>
Date: Mon, 10 Feb 2014 17:01:17 -0600

KymcoPartsOnline
------------------------------------------------------
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013

The comments for your order are

KPO WEST

Your order has been updated to the following status.

New status: Processing

Please reply to this email if you have any questions.
================================================================



Not knowing what "KPO WEST" or "New Status: Processing" actually meant,
I replied on 15 Feb 2014 (5 days later):
================================================================
Hi, Michael.

What does "New status: Processing" mean?

You've previously stated on 06 Jan 2014:
Message-ID: <ebe7612259ce76c638d1a2a722575c0c@kymcopartsonline.com>
"you order has been order and its on its way."

If it's been shipped, do you have a tracking number you can give me?

It's been 138 days since the order was placed.
================================================================



To which Michael Koslov replied on 17 Feb 2014 (2 days later):
================================================================
From info@kymcopartsonline.com Mon Feb 17 12:21:06 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.160; Mon, 17 Feb 2014 20:21:09 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1475.mail.ne1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from localhost.localdomain ([127.0.0.1]:53822 helo=scootershop.com)
   by sco.scootershop.com with esmtpa (Exim 4.80.1)
   (envelope-from <info@kymcopartsonline.com>)
   id 1WFUgc-0002lg-KP
   for XXXXXXXXXXXX@yahoo.com; Mon, 17 Feb 2014 14:21:07 -0600
Date: Mon, 17 Feb 2014 14:21:06 -0600
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: Order Update
In-Reply-To: <1392492143.33872.YahooMailNeo@web140103.mail.bf1.yahoo.com>
References: <E1WCzqn-00005z-Mk@sco.scootershop.com>
 <1392492143.33872.YahooMailNeo@web140103.mail.bf1.yahoo.com>
Message-ID: <fc6fdc07c69cc85dc83e8b1c5f72cb58@kymcopartsonline.com>

that is being packaged and being shipped out.
================================================================



Note that this makes shipping prediction #3: 17 Feb 2014



Increasingly frustrated, I again sent an email on 22 Feb 2014:
================================================================
Hi, Michael.

Any update on that order?

It's been 145 days since the order was placed.
================================================================


And again on 10 Mar 2014:
================================================================
Mr. Koslov,

Is there any update on when these parts will ship?

It's been 160 days since the order was placed.

Please either ship the items ordered, or refund my money. I'd hate for
this to have to go to small-claims court, as it would be a hassle for
both of us. I've been far more than patient, but enough is enough.
================================================================


To which Michael Koslov replied on 10 Mar 2014. Surprisingly, once
the specter of litigiousness loomed, the items shipped that very day:
================================================================
From KYMCOPARTSONLINE Mon Mar 10 16:09:05 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Mon, 10 Mar 2014 23:09:07 +0000
Return-Path: <scooters@sco.scootershop.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1327.mail.ne1.yahoo.com  from=kymcopartsonline.com;
  domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=neutral (no sig)
Received: from scooters by sco.scootershop.com with local (Exim 4.80.1)
   (envelope-from <scooters@sco.scootershop.com>)
   id 1WN9Jh-0006ds-P9
   for XXXXXXXXXXXX@yahoo.com; Mon, 10 Mar 2014 18:09:06 -0500
To: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Order Update
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
Message-Id: <E1WN9Jh-0006ds-P9@sco.scootershop.com>
Date: Mon, 10 Mar 2014 18:09:05 -0500

KymcoPartsOnline
------------------------------------------------------
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013

The comments for your order are

shipped usps 9405509699937400628834

missing one fan motor

Your order has been updated to the following status.

New status: Shipped USPS

Please reply to this email if you have any questions.
================================================================



Ah, so on the fourth try, apparently the items *actually* shipped.

Missing one fan motor. Great.

I finally received the partial shipment on 16 Mar 2014, minus one fan.

I sent the following email on 20 Mar 2014, confirming delivery:
================================================================
Hi, Michael.

I received on 16 Mar 2014 the package you sent, containing one Throttle
Position actuator, and one cooling fan motor.

Do you have a timeline for when the second cooling fan motor that was
ordered will be shipped?
================================================================



To which Michael Koslov replied on 24 Mar 2014:
================================================================
From info@kymcopartsonline.com Mon Mar 24 09:46:33 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.161; Mon, 24 Mar 2014 16:46:35 +0000
Return-Path: <info@kymcopartsonline.com>
X-Originating-IP: [192.232.244.164]
Authentication-Results: mta1065.mail.gq1.yahoo.com  from=kymcopartsonline.com;
   domainkeys=neutral (no sig); from=kymcopartsonline.com; dkim=pass (ok)
Received: from localhost.localdomain ([127.0.0.1]:49074 helo=scootershop.com)
   by sco.scootershop.com with esmtpa (Exim 4.80.1)
   (envelope-from <info@kymcopartsonline.com>)
   id 1WS81B-0001J0-Ah
   for XXXXXXXXXXXX@yahoo.com; Mon, 24 Mar 2014 11:46:33 -0500
Date: Mon, 24 Mar 2014 11:46:33 -0500
From: info@kymcopartsonline.com
To: XXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: Order Update
In-Reply-To: <1395329949.82161.YahooMailNeo@web140104.mail.bf1.yahoo.com>
References: <E1WN9Jh-0006ds-P9@sco.scootershop.com>
 <1395329949.82161.YahooMailNeo@web140104.mail.bf1.yahoo.com>
Message-ID: <9ad7e87dd0ae69c1541a4acc36c58dee@kymcopartsonline.com>

yeah the other fan was on back order but i received an email from kymco
saying it was going to be available in about a week.
================================================================


Note that it was 167 days from the order being placed, and the partial
order being delivered. Ironically, I'd selected 2nd day air to speed
shipment... which KymcoPartsOnline.com used to ship the package.

It's been a week, and no word yet whether the fan is available yet.

I decided to give KymcoPartsOnline.com plenty of time to do the right thing, sending them this email on 10 Jun 2014:
================================================================
Message-ID: <1402431993.66972.YahooMailNeo@web140102.mail.bf1.yahoo.com>
Date: Tue, 10 Jun 2014 13:26:33 -0700 (PDT)
From: XXXXXXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: Order Update
To: "info@kymcopartsonline.com" <info@kymcopartsonline.com>
In-Reply-To: <9ad7e87dd0ae69c1541a4acc36c58dee@kymcopartsonline.com>

Hi,

It's been three months now, you said the fan motor would be available "in about a week".

Note that it was 5 months to ship the one fan motor and the throttle position sensor, it's been 8 months (252 days) and counting to ship the second fan motor.

Any timeline for when that second fan motor will be shipped?

Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013
================================================================


Their reply, on 13 Jun 2014:
================================================================
From info@kymcopartsonline.com Fri Jun 13 18:15:46 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 72.30.238.163; Sat, 14 Jun 2014 01:15:49 +0000
Return-Path: <info@kymcopartsonline.com>
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Date: Fri, 13 Jun 2014 20:15:46 -0500
From: info@kymcopartsonline.com
To: XXXXXXXXXXXX <XXXXXXXXXXXX@yahoo.com>
Subject: Re: Order Update
References: <E1WN9Jh-0006ds-P9@sco.scootershop.com>
 <1395329949.82161.YahooMailNeo@web140104.mail.bf1.yahoo.com>
 <9ad7e87dd0ae69c1541a4acc36c58dee@kymcopartsonline.com>
 <1402431993.66972.YahooMailNeo@web140102.mail.bf1.yahoo.com>
In-Reply-To: <1402431993.66972.YahooMailNeo@web140102.mail.bf1.yahoo.com>

 Hi sorry about the delay fan Is on its way you will have by end of next week ..
================================================================

19 Jun 2014:
================================================================
Received the following email from KymcoPartsOnline.com:

From KYMCOPARTSONLINE Thu Jun 19 16:14:16 2014
X-Apparently-To: XXXXXXXXXXXX@yahoo.com via 76.13.25.24; Thu, 19 Jun 2014 23:14:19 +0000
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   for XXXXXXXXXXXX@yahoo.com; Thu, 19 Jun 2014 18:14:17 -0500
To: "XXXXXXXXXXXX" <XXXXXXXXXXXX@yahoo.com>
Subject: Order Update
From: "KYMCOPARTSONLINE" <info@kymcopartsonline.com>
Message-Id: <E1WxlX6-0007ez-UV@sco.scootershop.com>
Date: Thu, 19 Jun 2014 18:14:16 -0500

KymcoPartsOnline
------------------------------------------------------
Order Number: 7829
Detailed Invoice: https://kymcopartsonline.com/catalog/account_history_info.php?order_id=7829
Date Ordered: Tuesday 01 October, 2013

The comments for your order are

2nd motor shipped usps 9405509699939006203606

Your order has been updated to the following status.

New status: Shipped USPS

Please reply to this email if you have any questions.
================================================================

The final cooling fan motor was received on 08 July 2014, making the transaction with KymcoPartsOnline.com complete after 281 days.

[Yager200i]

I don't see what the big deal is, its not hard getting parts from Kymco at all, just be glad you don't own a SYM. I deal with Kymco on a daily basis and they really do an awesome job of keeping up on orders. It's all about communication, if we have a customer with a back ordered part we call them and see if they want it or not, it's that simple.

B&L, if you don't mind me asking, which Kymco dealer do you work for?

[BettinANDlosing]

B&L, if you don't mind me asking, which Kymco dealer do you work for?

Columbia scooters in Portland Oregon.

[beermak]

Just read your nightmare..
I ordered some stuff from b&l and couldnt be happier. He recieved the payment and i recieved the package 5 or 6 days later shipped in standard usps!


Enviado desde mi SM-G920I mediante Tapatalk

[BettinANDlosing]

Just read your nightmare..
I ordered some stuff from b&l and couldnt be happier. He recieved the payment and i recieved the package 5 or 6 days later shipped in standard usps!


Enviado desde mi SM-G920I mediante Tapatalk

Thanks Beermak, and Yager if you ever need anything from Kymco PM me and I'll see what I can do to help you out.

[2wheelfun]

You guys think Kymco parts are high? Try ordering some of the big 4 jap bike parts. Sticker shock is an understatement, but you do have a good dealer network and parts availability.

[BettinANDlosing]

You guys think Kymco parts are high? Try ordering some of the big 4 jap bike parts. Sticker shock is an understatement, but you do have a good dealer network and parts availability.

Depends on the dealer. I order Yamaha and Honda parts from Babbits online and their prices are FAR less than the "big box" dealer here in town. The dealer has an extra %20 markup on all OEM parts and they don't even stock them. If they stocked parts, I would pay that extra for convenience but no. Babbits online is a great place for Honda Yamaha parts.

[MassScoot]

In the big scheme of things, Kymco's parts are much cheaper then the competition. Also, they are pretty good @ fulfilling orders (overall) The worst scenario for me was waiting 10-11 weeks for a speedometer cable for a People S200. If you look @ Piaggio/Vespa/ Aprilla their parts network is still pretty bad. SYM might be the worst & super expensive (great scooters though) They have gotten better over the years. Plus their parts are expensive.

As another poster mention....Suzuki, Honda & Yamaha etc. have a great track record with their parts delivery. But again, their parts are very expensive. I'm glad the online dealer posted his thoughts in this forum. Not many would. He can't send you what he doesn't have. I'm sure he wants to ship the product out, but can't because of Kymco. 

[2wheelfun]

Checked out Babbits site and it seems a good deal, have to see how shipping eats up any savings though. Seems on the couple of parts I looked up they give 10% off of MSRP. Local dealers are MSRP with no exceptions.

[BettinANDlosing]

Checked out Babbits site and it seems a good deal, have to see how shipping eats up any savings though. Seems on the couple of parts I looked up they give 10% off of MSRP. Local dealers are MSRP with no exceptions.

Shipping with babbits is fairly expensive, most orders even small stuff seems to be about $15-20 shipping UPS but keep in mind they have to pay Honda/Yamaha to ship to them then to ship out to the customer, no drop ship allowed. Also babbits is usually about a week or two wait time. I order all our customers Yamaha/Honda parts through them because they are reliable, and deliver the right stuff 99% of the time. Just to try them I tried a local online Yamaha parts retailer and they totally screwed the order up, wrong parts, half the parts didnt get here etc. That is unacceptable when you have customers waiting for their bikes, then that turns around into WE did something wrong. So I pay a little more for shipping, but get what I ordered every time.