Hello Kymco Nation,
We are writing today from KymcoPartsMonster. We are not here to solicit business, but rather to address some of the issues expressed on this forum. I am always disappointed when our company fails to meet customer expectations. We certainly don't set out to "suck". The guys that work here do their best. We are a full service Yamaha-Suzuki-Polaris-Vctory-Kymco dealership; and we operate a series of e-commerce websites specializing in OEM parts. We certainly understand the issues you experience with your Kymco products as well as obtaining parts. Kymco's headquarters is about an hour away from us. We get shipments very quickly, but they don't do a good job of fulfilling our orders. Kymco products are made in Taiwan. The parts are shipped to Spartanburg SC from Taiwan. Kymco does not provide us with an ccurate parts fiche, and we have done our very best with outsourcing these resources; such as the parts fiche on our site. When parts are back-ordered, we do not receive updates from Kymco. The parts are simply shipped in bulk as they receive the parts. We do business with several major OEMs. Kymco is by far the most challenging. In fact, 95 percent of our complaints are related to Kymco orders. Furthermore, those complaints tie up an inordinate amount of our staff's time. It is the smallest piece of our e-commerce business, and by far the biggest challenge. My staff is tired of being yelled at by Kymco customers, and we do not experience this level of hostility with our other brands; and then there are the challenges in dealing with Kymco corporate. In the end, we have a pretty refined system. We do our best to fulfill orders quickly. We have no control over Kymco back-orders, and I have no confidence that Kymco is doing anything to improve their systems. If I took a vote, our staff would all say we should kill the website and focus on the brands that generate more substantial revenue. Obviously if we shut down the site, you can just order from another dealer. Remember, you can only buy OEM parts from OEM dealers in the United States, and only Kymco can order parts from Taiwan. The system is what it is. The question becomes, is it worth it? For those of you that had a positive experience. Thank you for speaking up. For those of you who had a negative experience. We are certainly sorry. Right this minute, I am very much considering killing the site, or selling it off to a smaller dealer that may be more willing to deal with the headaches. Thank Y'all and safe riding to all.
Ok Kymcopartsmontster, you cared enough to respond here. Perhaps you will respond to me. I called you 8 times today. I got disconnected each time, EXCEPT when you wanted my personal information pertaining to a $100 gift card you are supposedly sending me. However, after all that, I tried to order a part and got transferred EVERY time, whereupon I got hung up on EVERY time. After about the third time, I began asking the operator to put a supervisor on the line WITHOUT putting me on hold. Then I was told to call 800 555 1212 for customer service, which as everyone but your operators knows, is a national information line!! Your customer service is COMPLETELY NONEXISTENT!! Very frustrated!
