The shock replacement situation seems a real dog's breakfast to sort at this time - so will work the other comfort issue -the Seat.
This has been an issue with me from day 1, dealer's floor.
I last 40 mins then have to get off the seat, as is.
This is a great scoot in many ways - but they missed the boat on the seat for big guys: covering (thin), under-pan (intrusive) and padding (thin in wrong places) sort of like sitting on a basketball.
Hey, for this price (what? $800 to $1000 less than comparable scoots) I am not fussing too much. I'm just going to get the seat rebuilt to my liking.
Taking a shot at it myself - if that doesn't work I take it to a pro who works on motorcycle seats. Youtube videos and tutorials on line. Good quality vinyl and proper foam materials avail. on line.
Saw some pretty Vespas with lovely seats - liked this one.
Placed my order for the vinyl today.
Staple gun and electric knife in house, get foam and glue - and will have at it.
If it turns out OK will post pix - if not, will be back to delete this posting.
(working on the spare seat I bought off of a wrecked LIKE)
Color is classic saddle tan.